Bay Cove Human Services · 17 hours ago
Senior Director of Clinical Operations
Greater Boston
Contract
Onsite
Lead/Staff, Director/Executive
$140K/yr - $140K/yr
5+ years expBay Cove Human Services is dedicated to partnering with individuals to overcome challenges and achieve personal potential. The Senior Director of Clinical Operations is responsible for overseeing substance use treatment programs, ensuring high-quality clinical practices, and supporting operational effectiveness across multiple program sites.
ConsultingHealth CareHome Health CareNon Profit
No H1B
Responsibilities
Partner with the Vice President and division leadership to align multi-site operations with strategic goals
Provide clinical leadership to foster a culture of accountability, collaboration, cultural competency and trauma-informed care across programs
Oversee the Addiction Services Centralized Intake system and supervise Intake Coordinators towards a goal of 'starting with yes' to ensure no barrier admission for all individuals who meet the most basic admissions criteria
Hire, train, supervise, and support program leadership, providing guidance, consultation, accountability, and continuous professional development
Maintain regular on-site presence to ensure leadership visibility, relationship-building, effective oversight, and clinical quality
Consistently monitor census, capacity, staffing patterns, and service delivery trends to inform quality improvement, capacity planning, operational decision-making and ensure efficient and equitable access to care
Lead risk management activities including complex case consultation, critical incident response, trend analysis, and partner with site leadership to address challenges and implement solutions as needed
Collaborate on program start-up, expansion, redesign, and/or integration
Collaborate with the Operations Manager to ensure all sites comply with licensing, accreditation, regulatory, and contractual requirements
Ensure optimized reimbursement by implementing efficient and effective front end revenue cycle practices, conducting utilization review and chart audits to ensure clinical documentation meets requisite standards
Carry out cross-site quality assurance activities, including chart audits, utilization review, and documentation standards
Promote consistent supervision models, training standards, and performance expectations across sites. Support the recruitment, onboarding, and retention of clinical staff in collaboration with program leadership and HR
Fosters connection and collaboration with internal departments (Quality Improvement, Finance, IT, HR) and across the division and agency to support consistent and effective systems and workflows
Build and maintain relationships with system partners, referral sources, and regulators, as appropriate
Other job-related duties as assigned
Qualification
Required
Master's degree in Social Work, Counseling, Psychology, Behavioral Health, or a related field required
Independent clinical licensure (e.g., LCISW, LMHC, LMFT, LPC, Psychologist) required
At least five years of clinical supervisory experience is required
Demonstrated experience providing clinical and operational leadership across multiple programs or locations required
Strong knowledge of trauma-informed care, recovery-oriented systems, and culturally-responsive clinical practices required
Experience with regulatory compliance, audits, and quality assurance in multi-site environments required
Utilizes a flexible and responsible work style that meets evolving needs of the agency
Works with integrity and respects the dignity and value of all individuals
Exhibits mission through job knowledge, pride in work role, and advocacy
Promotes diversity and inclusion of all individuals
Works in a collaborative, compassionate manner with stakeholders/partners
Ability and willingness to travel and provide on-site leadership (driving, walking, or using public transportation)
Ability to remain in a stationary position (e.g., sitting at a desk or in meetings) for extended periods while completing documentation and administrative tasks
Frequent and clear communication with individuals, colleagues, and partners
Ability to exchange accurate information in person, by phone, and in writing
Occasional lifting or carrying of program materials, supplies, or small equipment (up to 20 pounds)
Ability to enter and navigate various physical environments, including multi-story buildings without elevators
Ability to use a computer, tablet, and mobile phone for data entry, communication, and record-keeping
Ability to provide Cardiopulmonary Resuscitation (CPR) and overdose rescue (naloxone administration) if needed
Preferred
Experience overseeing diverse levels of care (e.g., outpatient, residential, community-based, etc.) preferred
Familiarity with integrated behavioral health models preferred
Experience in large nonprofit, healthcare, or publicly funded systems preferred
Company
Bay Cove Human Services
Bay Cove Human Services is an organization that treats mental illness, developmental disabilities, and substance use disorders.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Carley Lubarsky
Chief Operating Officer
Julie Celano
Chief Human Resources Officer, Senior Vice President
Recent News
2025-03-04
Company data provided by crunchbase