NEOGOV · 21 hours ago
Administrative Services Specialist - Division Promotion Only
CA 93030, CA
Full-time
Onsite
Mid Level
$50K/yr - $76K/yr
3+ years expThe City of Oxnard is currently conducting an internal recruitment to fill three Administrative Services Specialist positions within the Billing and Licensing Division. These roles involve providing administrative and financial support while delivering excellent customer service to both the public and internal departments.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
Responsibilities
Assist customers at the front counter, through phone calls, and via email correspondence
Perform general clerical duties including data entry, filing, mailing correspondence, scheduling meetings, handling emails, answering phones, and welcoming customers
Provide backup coverage for other department support staff on a relief basis
With a high level of detail, handle cashiering, point of sale payment processing, data entry, account maintenance, and general ledger journal entries for assets, liabilities, revenues, and expenses
Prepare accounting related billing information and enter data into financial system for accounts receivable; balance preliminary reports and verify data, perform reconciliations and auditing function
Prepare and/or verify bank deposits; verify daily bank statements of deposits against records of daily cash transactions; reconcile records of payments received for Utilities, Building and Zoning Permits, Business Tax Certificates payments to the City’s financial system
Handle the more difficult customer relations situations involving upset and dissatisfied customers, requiring a high degree of sensitivity and the use of sound judgment; respond to complaints from customers and the public and take action to resolve the complaint
Respond, and monitor staff responses, to correspondence and telephone calls; train and perform lead responsibilities over lower level staff
Pay strong attention to detail for managing work orders, schedules, appointments, and office supplies
Multitask and prioritize tasks effectively
Perform other specialized duties relative to area of assignment
Oversee and perform the more difficult tasks associated with issuing and collecting billings for the business tax certificate taxes
Review and audit adjustments to customer accounts; contact customers regarding delinquent accounts; assist staff in collections activities; recommend and/or take action on delinquent accounts
Explain the City’s business tax certificate requirements to customers by telephone, email or in person; lead and train staff who assist customers
Coordinate activities, procedures and processes with other City departments and governmental agencies to ensure effective operations of functions
Verify documentation, determine fees, collect payments, maintain records and issue business tax certificates
Research and assemble information from a variety of sources for preparation of records and reports; make arithmetic or statistical calculations; organize and maintain office files, and recommend organizational, procedural and other changes
Create and submit work orders for the Water Division field crews for various reasons; prepare and proof final delinquent notices and distribute them to the Water Division field crew for delivery
Verify account balances on closed accounts status report to process refund checks or transfer balances to open accounts when appropriate; prepare, maintain and verify a variety of reports for billing accuracy
Compile information and prepare reports on delinquency accounts and other relevant accounts including backflow; process all adjustments for the Public Works Department and Finance Department
Research, respond to, and resolve customer concerns and issues related to Utility billing statements and customer accounts in person, by phone, and via email
Perform other duties as assigned
Qualification
Required
High School Diploma or GED and three (3) years of related experience, including one (1) year of advanced fiscal/administrative support experience comparable to an Administrative Services Technician, Senior with the City of Oxnard in area of assignment
Associate's degree (or 60 units) in a related field, and one (1) year of advanced fiscal/administrative support experience comparable to an Administrative Services Technician, Senior with the City of Oxnard in area of assignment
Some positions may require the possession of or ability to obtain a valid class C California driver's license
Proficient and comfortable with computer use to perform functions associated with on-going work
Benefits
Retirement Contributions: New members (as defined by PEPRA), 2% @ 62; "Classic" members 2% @ 55. The employee will be required to pay a portion of their annual earnings toward their retirement. The City of Oxnard does not participate in social security.
Vacation Accrual Rates: Full time employees accrue vacation leave at a rate of 4.39-8.08 hours per pay period based on years of service.
Sick Leave Accrual Rate: Full time employees accrue sick leave at a rate of 3.70 hours per pay period.
Deferred Compensation: The City contributes 1% to a deferred compensation program.
Bilingual Pay: A regular full time employee may receive bilingual pay at the rate of $50.00-$125.00 bi-weekly depending on the level the employee is required to provide bilingual services as determined by the City Manager or designee.
Educational Incentive: Employees earn educational incentive pay for educational attainments not required by the classification. The educational incentive pay is as follows: Associates degree - 2.5%, Bachelor's degree – 3%, Graduate degree – 3.5%
Health and dental: Employees can choose from a variety of medical plans provided by the City. The City's contribution to medical coverage is outlined below: Level One – For employees hired before January 1, 2023, the City contributes $1,543.00 per month toward medical insurance premiums and an additional $74.21 per month toward dental insurance premiums. Employees will receive cash back if the medical plan they choose is less than the City’s monthly contribution of $1,543.00 per month. Employees who waive medical insurance will receive cash back in the amount $1,243.00 per month provided they provide proof of other qualifying coverage. Any unused dental premium monies are paid to the employee. If employees hired prior to January 1, 2023 make any changes to their health plan, they will be placed in level two. Level Two- For employees hired on or after January 1, 2023, the City will contribute $2,054.00 towards medical insurance premiums with no cash back. Employees who waive medical insurance will receive $500.00 per month cash back provided they show proof of other qualifying coverage. The City will continue to provide $80.17 per month towards dental insurance.
Life Insurance: City employees receive Basic Life Coverage and have the option to purchase additional insurance.
Tuition Reimbursement: Full-time employees are eligible for 100% reimbursement of the costs of tuition, registration fees, laboratory fees, and books to a maximum of $1,500 per fiscal year for work related coursework.
Holidays: The City observes 12 holidays per year.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
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