Thresholds · 8 hours ago
Quality Manager
Chicago, IL
Full-time
Onsite
Mid, Senior Level
$55K/yr - $65K/yr
4+ years expThresholds is a mission-driven agency with a deep commitment to fostering an environment where all feel valued and respected. The Quality Manager serves as a key member of the Quality Compliance team, responsible for ensuring high standards of clinical mental health documentation and service delivery across programs.
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Responsibilities
Responsible for in‐depth review and evaluation of operational systems, documentation, and service delivery according to the expectations and regulations of the various funding sources and with the highest professional standards. This may include but is not limited to the standards and documentation requirements as established by: CARF, Medicare, Medicaid, DMH, CILA, DOL, DORS and/ or DCFS
Identifies areas where Medicare/Medicaid billing could be maximized. This may include proofreading written client information identifying clients’ mental health needs and treatment recommendations. Such direction shall, at minimum, require a face‐to‐face meeting with client
Identifies areas for improvement, and, in collaboration with the Program Director, puts corrective actions in place
Makes recommendations as to additional training needed for staff. May provide direct hands-on training
Responsible for helping Programs create and enhance a therapeutic environment
Attends and participates in task force meetings and other agency‐wide committees as assigned
Provides clinical direction as to the development and review of members’ Individual Treatment Plans (ITP). This requires face to face meetings with client or guardian to identify goals, objectives, specific mental health services needed, and identification of staff responsible for delivering the services. May need to approve and sign the final ITP
Advises direct service staff regarding appropriate responses to members’ needs
Develops criteria by which to review the delivery of all departmental services and make recommendations to assure they operate using the values and principles of recovery
Ensures that this department functions optimally, in conjunction with other branches or departments of Thresholds
Assures that all Thresholds records are organized in a systematic and organized fashion
Follows all appropriate safeguards with regard to the confidential files maintained at the Program. Follows all policies and procedures pertaining to all records including but not limited to restricting access to all records per agency policy
Provides accurate and timely information to superiors on all topics and issues related to the operation of the agency and the well-being of its staff and members
Other duties as assigned
Qualification
Required
Master's degree in counseling, social work, or related field and have completed a practicum or internship totaling 1,000 hours or one year of work experience under a Qualified Mental Health Professional (QMHP)
Four (4) years of prior direct clinical experience
Demonstrated management experience at an appropriate senior level, including establishing, leading and managing large teams and resources
Excellent planning, organizing and team‐building skills
Ability to work effectively with staff at all levels of the organization
Ability to function in a computer-oriented office, including working knowledge of pertinent software
Preferred
Four (4) years of prior direct clinical experience preferred
LPC, LSW, LSCW, or LCPC preferred
IM+CANS certification preferred
Benefits
Generous PTO (9 federal holidays, 8 days of sick leave, 3 personal days and 15 days of vacation)
Dental insurance, vision insurance, 4 medical insurance plans
403(b) retirement plan with 3% employer match
Robust employee assistance program (EAP)
Cell phone reimbursement (up to $50/month)
Mileage reimbursement
Public service loan forgiveness
Supervision for clinical licensure at no cost (LSW, LCSW, LPC, LCPC)
Company
Thresholds
THRESHOLDS provides a mental health care centre.
1001-5000 employees
H1B Sponsorship
Thresholds has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2022 (3)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Mark Ishaug
CEO
Mark Furlong
Chief Operating Officer
Company data provided by crunchbase