Oregon Humane Society · 14 hours ago
Facilities Operations Manager, Portland Campus
Portland, OR
Full-time
Onsite
Senior Level
5+ years expOregon Humane Society is the Northwest's oldest and largest animal welfare organization, dedicated to creating a more humane society. The Facilities Operations Manager at the Portland Campus is responsible for leading daily operations, ensuring safety and compliance across multiple facilities, and managing a multidisciplinary team to support the organization's mission.
Non-profit Organization Management
Responsibilities
Consistently strives to exceed expectations; demonstrates flexibility, resilience, and the ability to maintain positive relationships and composure, even under difficult circumstances
Maintains high ethical standards, including exhibiting behaviors and actions that embrace and align to our organization and customer service values, while treating all people with respect and dignity
Demonstrates an awareness of their individual personal strengths and development needs, modeling non-defensive behavior and openness to feedback; builds a culture of feedback and learning
Manage, support, and provide coaching feedback to team members, and create and sustain a work environment of mutual respect where team members strive to achieve excellence within their own team and embrace their role and responsibilities in advancing shared goals and priorities
Manage day-to-day implementation and support for key activities including coordination with other teams implementing complementary activities
Role model inclusive leadership, creating an environment where diverse viewpoints are welcomed and actively engaged
Support ongoing skill development and cross-training to ensure continuity of operations and coverage
Supervise facilities technicians and custodial staff; provide coaching, training, scheduling, and performance feedback
Contribute to regular dialogue and accountability with the leadership team and across the organization to review progress and course correct, if necessary
Ensure data and insights to identify, understand and articulate the key inputs and metrics that tell the story of the organization/team strategy and its progress
Build appropriate feedback loops to see if we are meeting key milestones and if the impact planned is being felt across the organization
Represent OHS, as requested, at key stakeholder and sectorial meetings or engagements
Communicate effectively to executive, and other stakeholder groups to ensure they are informed and able to actively engage
Liaise with and maintain productive relationships with all stakeholders, including other departments, and donors; build mutually rewarding professional relationships inside OHS at all levels
Leverage our best practices externally and grow OHS’ reputation as a leader in this space by identifying opportunities to share the process and results in the broader animal welfare sector through presentations, whitepapers, blogs, etc
Oversee daily facilities operations for the Portland campus, which includes high-use animal sheltering environments, a full-service veterinary hospital, a shelter medicine hospital, warehouses, and leased properties—requiring coordination across maintenance, custodial services, grounds, fleet, and complex building systems
Monitor and assess the facilities and grounds conditions throughout the OHS campus. Communicate conditions and project work with all affected areas of operations
Conduct quarterly inspections and campus assessments; proactively identify risks, deferred maintenance, and operational improvements
Ensure compliance with OSHA, life-safety, and organizational safety standards; respond to incidents and coordinate corrective actions. Adhere to all OHS safety, injury reporting, training, and handling and transportation protocols
Proactively coordinate maintenance and project-related work with Portland leadership, using clear, consistent communication to align stakeholders and ensure smooth execution from start to finish
Develop and maintain systems and processes for routine and deferred maintenance, while proactively planning and prioritizing capital projects to support long-term facility needs
Ensure that all Facilities, Grounds, Fleet and Memorial Services tasks are completed via ticketing system. Perform quality checks of work performed by assigned staff and offer feedback. Monitor the progress and completion of special projects as assigned
Engage in annual Capital Expenditure planning and budgeting in coordination with Senior Director
Effectively triage facilities-related issues, evaluating urgency, risk, and operational impact to determine appropriate response and resource allocation
Develop, coach, and cross-train facilities staff to strengthen technical skills, problem-solving capacity, and operational independence
Proactively build team capability with the goal of reducing long-term reliance on external vendors while maintaining safety, compliance, and service standards
Monitor weather conditions and direct preparedness and response activities as needed. Coordinate with Manager, Safety & Response as needed
Monitor employee schedules and timecards. Assist in resolving and mitigating conflicts
Respond promptly via cell phone to emergencies or other vital communications, except when prior arrangements have been made and approved
Proactively provide project updates to the leadership and other affected stakeholders
Perform any other duties as assigned by management
Manage day-to-day vendor relationships and service contracts; oversee quality, scope, and timeliness of vendor work. Negotiate contract renewals and partner with Sr. Director as needed
Utilize in-house staff expertise and technical capabilities to resolve facilities issues whenever appropriate prior to engaging external or on-call vendors
Monitor inventories, tools, equipment, and supplies; ensure proper use, storage, and documentation
Support budget planning by tracking expenses, identifying cost-saving opportunities, and providing input to the Senior Director
Utilizes digital tools to track and manage projects, budgets, etc
Qualification
Required
Demonstrated manager-level leadership experience, 5+ years in facilities operations, maintenance, building operations, or a closely related environment, with accountability for people, performance, and outcomes
Hands-on facilities or trades experience (typically 3+ years) sufficient to understand building systems, evaluate conditions, and make informed operational decisions
Experience overseeing facilities operations across multiple buildings or a campus environment, including coordination of staff, custodial services, and external vendors
Working knowledge of building systems (including HVAC, electrical, plumbing, utilities, and life-safety systems) sufficient to provide operational oversight, prioritize response, and manage risk
Proven ability to lead, develop, and hold teams accountable, including experience with training, safety practices, performance management, and setting clear expectations
Experience developing scopes of work, reviewing proposals, and coordinating vendor services, with the ability to assess quality, cost, and alignment with operational needs
Ability to read and interpret blueprints, sketches, and schematics related to buildings and utility systems
Strong operational judgment and situational awareness, including the ability to identify unsafe conditions, apply safety standards, and respond effectively in dynamic environments
Exceptional communication and interpersonal skills, with the ability to engage respectfully and professionally with a diverse range of staff, volunteers, vendors, and members of the public
Demonstrated ability to prioritize, delegate, and manage multiple competing demands, exercising independence, initiative, and sound judgment to meet deadlines and operational needs
High degree of discretion, integrity, and confidentiality, particularly when handling personnel matters, sensitive information, or organizational risk
Ability to learn complex environments quickly, adapt to changing priorities, and become proficient in new systems, processes, and responsibilities in a short period of time
Intermediate proficiency with computer systems, including Microsoft Office tools (Word, Excel, Outlook), and the ability to learn facilities-related software and systems
Ability to successfully complete a Criminal Justice Information Services (CJIS) background check, including fingerprinting
CPR and First Aid certification, or the ability to obtain and maintain certification during employment
Preferred
Experience leading facilities operations in complex, mission-driven environments, such as animal care, healthcare, higher education, public-facing nonprofits, or similarly regulated settings
Demonstrated success stabilizing or rebuilding teams, including onboarding new staff, improving systems or workflows, and establishing clear expectations during periods of transition or change
Experience managing or partnering with custodial operations, including performance oversight, scheduling considerations, and quality standards
Experience overseeing grounds and exterior infrastructure, including coordination of in-house staff and contracted services
Familiarity with capital projects, deferred maintenance planning, or major equipment replacement, including collaboration with project managers, designers, or contractors
Experience working with or implementing preventive maintenance programs, asset inventories, or CMMS systems
Demonstrated ability to translate operational needs into scopes of work and budgets, and to partner effectively with Finance, Procurement, or senior leadership
Background in training, mentoring, or developing facilities staff, including building technical skills and leadership capacity over time
Benefits
Medical/Dental/Vision
Paid Time Off + Sick Time + Holidays
401(k) with employer match
Professional Development Opportunities
One free OHS adoption/ year
Perks & Discounts
Company
Oregon Humane Society
Founded in 1868, the Oregon Humane Society is dedicated to helping animals and people.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jessica Carl
Co-Chief Executive Officer and Chief People & Culture Officer
Recent News
Portland Business Journal
2025-03-26
2024-11-10
Company data provided by crunchbase