Lee Health · 3 hours ago
IT Support Specialist- Part-Time
Fort Myers, FL
Part-time
Onsite
New Grad, Entry Level
$22.73/hr - $29.55/hr
0+ years expLee Health is a healthcare organization seeking an IT Support Specialist (Tier 1) to provide initial IT support to employees. This role involves basic troubleshooting, password resets, and issue triaging while maintaining a positive customer service experience.
CommunitiesHealth CareMedicalNon Profit
Responsibilities
Providing basic troubleshooting, password resets, and issue triaging
Escalating more complex issues to Advanced IT Support Specialists (Tier 2) and Senior IT Support Specialists (Tier 3) for resolution when needed
Qualification
Required
High school diploma or equivalent required
0-1 years of IT support experience, Service Desk, or customer service required
Familiarity with HIPAA regulations and handling sensitive patient information is essential
Strong problem-solving skills under pressure
Capable of handling multiple priorities in a fast-paced environment
Excellent verbal and written communication skills
Ability to use telecommunication and ticketing systems effectively
Ability to sit, stand, and work at a computer for extended periods
Occasional exposure to high call volumes or peak periods requiring high flexibility
High degree of comprehension of the issues presented by customers
Ability to understand and empathize with customer concerns/issues remaining committed to providing quality results
Positive service attitude
Ability to analyze issues and either determine root cause and identify appropriate solutions or appropriately escalate
Preferred
Certification from Microsoft or CompTIA preferred
Company
Lee Health
Lee Health is a wooden building was the beginning of community health care in our area.
10001+ employees
H1B Sponsorship
Lee Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
2022 (1)
Funding
Current Stage
Late StageLeadership Team
Mark Roh
Chief Physician Executive and Vice President of Operations
Daniel O’Hair
Chief Physician Executive, Heart Institute
Recent News
Company data provided by crunchbase