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Wellvana · 5 hours ago

Sr. Specialist, Technology Education Content

Nashville, TN

Full-time

Onsite

Entry Level

1+ years exp

Wellvana is a healthcare company focused on delivering life-changing healthcare through value-based care programs. The Sr. Specialist, Technology Education Content will create user guides and educational materials to simplify technical features for nontechnical audiences, ensuring that content remains current and accessible as features evolve.

Health CareIT InfrastructureMedical

Responsibilities

Author & design: Create step-by-step user guides, quick starts, and release note summaries; lay out content in Adobe InDesign with on brand typography, styles, and component libraries

Translate technical to plain language: Turn product specs, clinical workflows, and API driven features into simple, task-based instructions and visuals

Single-source content: Reuse content across PDFs, web help, and training handouts; maintain a clean component/style system

Visual explainers: Create callouts, annotated screenshots, and simple diagrams; partner with Design for complex visuals and templates

Create on-demand content: Develop shortform, modular, self-paced technology content that supports self-paced learning for users and internal teams

Capture onscreen workflows using screen recording tools

Script short, task-based walkthroughs or “how to” clips

Edit footage (basic trimming, callouts, annotations, captions) to ensure content is accessible and easy to follow

Create knowledge checks & competency assessments: Develop short quizzes, scenario-based questions, and skill verification checkpoints aligned to specific product workflows

SaaS savvy: Test features in a staging environment, capture accurate steps, and flag UX snags; keep docs in sync with iterative releases

Stakeholder collaboration: Run content walkthroughs with PM/Eng/CS/Clinical SMEs; incorporate feedback and track approvals

Continuous improvement: Monitor support tickets and learning analytics to identify doc gaps; propose updates that reduce “how do I…?” inquiries

Qualification

Adobe InDesignSaaS applicationsTechnical writingVideo editingContent designWriting sampleCuriosity to learnHealthcare terminologyVersion controlAdvanced MS Office

Required

Integrity: The right way is the only way

Dependability: You do what you say you're going to do

Advocacy: You fight for the best possible outcome for providers and their patients

Clarity: You make it all understandable

Bachelor's degree in Technical Communication, Information Design, or equivalent practical experience

1-3 years technical writing, documentation, or content design

1-3 years creating short instructional videos, including scripting, screen recording, adding callouts/annotations, and basic video editing

Adobe InDesign proficiency (master pages, paragraph/character styles, tables, anchored objects, and export settings)

Strong writing sample/portfolio showing before/after clarity and layout craftsmanship

Comfort using and documenting SaaS applications

Curiosity to learn new tools quickly

Preferred

Advanced MS Office experience

Healthcare terminology

Version control

Experience with Monday

Company

Wellvana

Wellvana is the leader in value-based care enablement, serving over 800,000 patients across 40 states.

Founded in 2019

Nashville, Tennessee, USA

201-500 employees

https://wellvana.com/

Funding

Current Stage

Growth Stage

Total Funding

$108.5M

Key Investors

Martin Ventures

2024-11-18Undisclosed· $20M

2023-03-10Series B· $84M

2018-10-31Series Unknown· $4.5M

Leadership Team

Susan Diamond

Chief Executive Officer

Mark Montoney

Medical Advisor

Recent News

PR Newswire

Wellvana Appoints Jim Murray as President and Chief Financial Officer

2026-01-09

PR Newswire

Mercy and Wellvana Unite to Accelerate Value-Based Care Expansion

2025-12-04

PR Newswire

Wellvana Appoints Susan Diamond as Chief Executive Officer

2025-10-31

Company data provided by crunchbase