Datavant · 4 hours ago
Pend Management Coordinator
United States
Full-time
Remote
Entry Level
$16.29/hr - $19.69/hr
2+ years expDatavant is a data platform company and the world’s leader in health data exchange. As Datavant’s PEND Management Coordinator, you will be responsible for managing PEND inventory and coordinating closely with Client, Provider, and Datavant Operations Teams to facilitate the release of medical records requests.
BiopharmaClinical TrialsData IntegrationHealth CareSoftware
No H1B
Responsibilities
Participate in outbound and inbound calling campaigns
Retrieves charts from electronic medical record systems and compile medical records to send to other parties for coding
Log all call transactions into the designated computer software system(s)
Requests medical records by making outbound phone calls to provider groups and resolve schedule issues as required
Completes supplemental medical records requests using Excel files
Assist with providing updated member and provider information to operations teams as required, including researching bad data as necessary
Directs medical record requests to the responsible party
Resolves outstanding vendor pending request within a timely manner
Assist with resolving technical issues related to data reporting issues
Assist with ad hoc requests
Responsible to meet company set performance goals (KPIs)
Adhere to the Company's code of Conduct and policies and maintain HIPPA compliance
Qualification
Required
High school diploma or equivalent
Proficient time management, problem solving and analytical skills
Self-motivated and dependable – must excel in a minimally supervised role
Schedule flexibility; schedule may include hours outside of normal shift and weekends
Ability to receive coaching from Supervisor in a constructive/positive manner
Exceptional attention to detail with high level of accuracy
Experience meeting changing requirements/priorities, and meeting deadlines
Ability to deal with personnel at all levels, exercise discretion of all confidential health information, and ensure compliance with HIPAA standards
Ability to multi-task with high degree of organization and time management skills
Proficient in entire MS Suite with heavy emphasis on Excel skills and Email
Appreciation and understanding of the medical record retrieval industry
Clear and concise verbal and written communication skills
Ability to work autonomously in a fast-paced environment
Track, report and prioritize scheduled retrieval locations
Make independent decisions regarding the hoc documentation to Provider Group that contains Protected Healthcare Information (PHI) and Personally Identifiable Information (PII)
Ability to work on multiple long-term projects concurrently to include balancing resources and priorities to different projects along their life cycle
Excellent Time Management skills
Must be extremely detail oriented
Ability to Research and ungroup orgs, detailed understanding and competency in the use of Chart Finder
Exceptional Verbal and Written Communication skills
Assist with additional work duties or responsibilities as evident or required
Understand and analyze project data to identify trends related to project goals and act accordingly within the organization
Work within client project management to create frameworks to ensure projects are completed on time
Comprehensive understanding of Datavant and Client processes to include intake methods/processes; the workflows between Outreach and Onsite/Remote teams; Onsite/Remote workflows; Offsite Scheduling
Preferred
2+ year of experience in medical records, medical record coding or a related field
Prior outbound/sales/collections/call center experience
Understanding of medical terminology and HIPAA medical privacy regulations
Company
Datavant
Datavant protects, connects, and delivers the world’s health data to power better decisions and advance human health.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
$80.5MKey Investors
Transformation Capital
2020-10-08Series B· $40M
2018-04-30Series Unknown· $40.5M
Leadership Team
Jasmin Phua
Head of Government Solutions
Recent News
2026-01-19
2025-12-31
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