Shelby County Alabama · 1 day ago
Information Technology Technician
Columbiana, AL
Full-time
Onsite
Entry Level
2+ years expShelby County Alabama is seeking an Information Technology Technician to provide technical assistance and support to clients of the ITS department. The role involves troubleshooting hardware, software, telecom, and network issues, as well as maintaining communication with clients and technical staff.
Government Administration
Hiring Manager
Bret Tucker
Responsibilities
Responds to client requests from the help desk promptly and courteously
Maintains a courteous relationship with all help desk requests
Works patiently with the client to fully understand their problem and to reach a resolution or determine the appropriate referral
Resolves routine problem tickets quickly and effectively. These include common user questions about standard desktop office applications, PC and printer setups and configurations, and common network questions/problems
Uses knowledge of ITS supported systems and applications and problem-solving skills to perform rapid triage of client problems, determining if problem can be resolved quickly at the help desk or should be escalated to second level support
Develops and maintains a cooperative relationship with clients using the help desk to include ongoing tracking of reported problems and communication of problem resolution status to clients
Maintains good communications with other members of help desk and technical support staff and take a team approach to problem resolution and customer service process improvement
Is flexible and adaptive to changing circumstances including surges in ticket volumes
Performs all duties in a safe and efficient manner
Performs all other duties as assigned by supervision
Qualification
Required
A high school diploma or equivalent and experience or education equivalent to completion of two years of college-level coursework in computer science, information technology or a related field or an equivalent combination of education and experience
Two years of direct Microsoft Windows PC support competency in a large Active Directory environment with computer installation, maintenance and repair experience on both desktop and mobile devices
Demonstrated competency in Ethernet wiring EIA/TIA standards. Capable of identifying, terminating, pulling and labeling Ethernet wire and fiber optic cable and termination of workstation outlets
Preferred
Demonstrated support competency in a variety of front-line technologies. Experience working with a Microsoft Office (2016+), Microsoft Active Directory (Server 2016) and supporting hosted Exchange environments with multiple domains and group policy structures. Demonstrated competency in supporting VOIP systems, IP camera systems
Demonstrated competency in proactive customer support processes
Experience with 66 and 110 punch down block terminations for analog and digital voice connections. Installing support structures (J-hooks, support rings, cable slings and cable tray / ladder rack). Experience with both ends of basic level testing as well as high level testing and documentation
A+ Certification preferred
Company
Shelby County Alabama
Shelby County is the fastest growing county in the State of Alabama. Encompassing approximately 800 square miles in Central Alabama.
501-1,000 employees
Funding
Current Stage
Late StageLeadership Team
Chad Scroggins
Chief Development Officer - Manager of Development and Environmental Services
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