Medela · 2 hours ago
Strategic Account Manager-WIC
Chicago, IL
Full-time
Onsite
Mid, Senior Level
$110K/yr - $110K/yr
5+ years expMedela is a company dedicated to advancing human health and well-being through innovative solutions. They are seeking a Strategic Account Manager with expertise in WIC and DME to lead growth within managed markets, focusing on account strategy, execution, and partnership development.
Medical Device
Responsibilities
Serve as the single point of accountability for assigned WIC and DME strategic accounts
Develop and execute multi-level account penetration plans, including executive access and stakeholder alignment strategies
Lead Quarterly Business Reviews (QBRs) with DME leaders, state agencies, and WIC stakeholders, delivering clear performance insights, market trends, and growth narratives
Analyze reporting and sales data to identify white space, manage risks, and uncover growth opportunities; maintain a risk and opportunity tracker
Own end-to-end coordination of WIC contracts, bids, and renewals, ensuring accuracy, compliance, and on-time submission
Interpret state bid specifications and manage kickoff through closeout, aligning cross-functional partners across Operations, Marketing, Contracts, Finance, and Supply Chain
Prepare and submit bid documentation, assemble product samples, track state orders, maintain vendor registrations, and confirm receipt ahead of deadlines
Serve as the primary point of contact for WIC communications, providing timely responses and resolving issues efficiently
Partner with Marketing to develop WIC-specific pricing, promotions, and programs aligned to bid requirements and prior performance
Identify opportunities to optimize WIC and DME channel strategies, processes, and programs
Build strong internal partnerships to accelerate decisions, resolve escalations, and ensure leadership alignment on account strategies
Coordinate with Sales, Marketing, Finance, Supply Chain, and Contracts to ensure inventory readiness, fulfillment accuracy, and a consistent customer experience
Maintain trusted relationships with DME executives, state agency leaders, hospital and clinic partners, and WIC program staff
Collaborate with Marketing and Channel Marketing on targeted outreach (emails, webinars, trainings) that drive product adoption and retention
Follow up on trade shows and field leads, ensuring timely communication and seamless handoffs
Qualification
Required
Minimum 5 years of experience in strategic account management, sales, or customer service
Strong experience with WIC, managed markets, public-sector bids, and/or DME channels required
Proven success managing complex contracts, multi-state bids, and cross-functional deliverables
Preferred
Bachelor's degree in Business, Marketing, or a related field preferred
Experience with Salesforce.com and SAP is a plus
Benefits
Comprehensive benefits plan
401K with match
Money Purchase Plan
16-week Paid Parental Leave
Generous PTO package, including 14 paid holidays
Company
Medela
Through advancing research, observing natural behavior, and listening to our customers, Medela turns science into care while nurturing health for generations.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Chris Cosgrove
CFO/VP Finance and Treasury North America
Bridget Heraty
Human Resources Business Partner
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