Direct Communications · 8 hours ago
Receptionist/Customer Support Rep
ROCKLAND, Idaho, United States
Full-time
Onsite
New Grad, Entry Level
$16/hr - $18/hrDirect Communications is a company dedicated to bridging the digital divide in rural communities for over 75 years. They are seeking a Customer Support Representative to be the face and voice of the company, assisting customers with inquiries and ensuring their satisfaction while also handling office receptionist duties.
InternetTelecommunicationsTV
Responsibilities
Respond promptly to inquiries via phone, email, and text, ensuring every customer feels heard and supported
Address billing discrepancies and technical hurdles with a focus on long-term satisfaction rather than just a quick fix
Educate customers on how to maximize their broadband experience and get the most out of our diverse product offerings
Maintain accurate records in our CRM, process payments, and collaborate across departments to ensure we’re always improving
Qualification
Required
A High School diploma
A tech-savvy mindset and comfort navigating Windows-based environments
Exceptional communication skills—you're as comfortable chatting in person as you are writing an email
The ability to juggle multiple tasks while keeping a cool head and a positive attitude
A genuine desire to contribute to the sustainability and growth of our rural communities
Preferred
Higher education is a plus!
Benefits
401(k) with a 6% company match
Generous PTO (starting at 14 days/year)
10 observed holidays
Tuition Reimbursement Program for personal and professional development
Financial wellness support
On-the-job training
Free internet if you live within our service footprint
Company
Direct Communications
Direct Communications is a fiber broadband company that offers high-speed internet, cable TV and telephone services to its customers.
Founded in 1954
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
R Michael Parrish
Chief Financial Officer
Company data provided by crunchbase