Oak Street Health, part of CVS Health · 8 hours ago
Analyst, Patient Relations
Bronx, NY
Full-time
Onsite
New Grad, Entry Level
$21.10/hr - $49.08/hrOak Street Health, part of CVS Health, is a rapidly growing company focused on providing high-quality health and wellness care. The Analyst, Patient Relations role involves assisting patients with navigating insurance options, advocating for their healthcare coverage, and providing exceptional customer service within a team-based approach.
Health CareHealth DiagnosticsHospitalMedicalPrimary and Urgent Care
No H1B
Responsibilities
Learn the ins and outs of Medicare and use knowledge to assist patients with navigating insurance issues
Serve as an internal resource in the clinic on insurance questions for physicians and staff
Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health (advocate for the patient)
Gain the trust of Oak Street Health patients in an effort to properly advise them in their healthcare coverage
Manage the welcome visit and orientation process for new Oak Street Health patients
Assist patients with applying for public benefits, such as Public Aid, free phones, and Extra Help for prescription drugs
Support the clinic management team on operational activities as needed, including scheduling and billing
Provide exceptional customer service
Foster patient engagement through the design and execution of events, including center tours
Other duties as assigned
Qualification
Required
A problem-solving orientation and a flexible and positive attitude
An eagerness to help us build and refine our operating model
Experience with and a supportive attitude toward our patient population of older adults
Familiarity with relevant patient population
Proficient PC skills
US work authorization
Someone who embodies being 'Oaky'
Preferred
Sales background preferred, but not required
Community health experience preferred
Bachelor degree preferred, or equivalent experience
Fluency in Spanish is a plus but not required
Experience working in senior assisted living, nursing, or supportive living buildings is a plus
Access to reliable transportation, as this person will need to work in various centers
Benefits
Competitive benefits; including paid vacation/sick time, generous 401K match with immediate vesting, as well as health benefits
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
Company
Oak Street Health, part of CVS Health
Oak Street Health is a network of value-based primary care centers serving older adults on Medicare.
Founded in 2012
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$405.33M2023-02-08Acquired
2022-11-16Post Ipo Debt· $300M
2020-08-06IPO
Leadership Team
Sarah Bild
Vice President, Marketing and Brand
Justin Hunt
Senior Medical Director, Behavioral Health
Recent News
2026-01-13
2025-11-29
2025-11-15
Company data provided by crunchbase