Inside Higher Ed · 5 days ago
Patient Service Coordinator/MA (DOM General Internal Medicine)
Baltimore, MD
Full-time
Onsite
Entry Level
$16.20/hr - $28.80/hr
1+ years expInside Higher Ed is seeking a Patient Service Coordinator/MA to support the General Internal Medicine department. The role involves both clinical and administrative responsibilities, including patient care, scheduling, and ensuring smooth clinic operations.
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Responsibilities
Participates in the care of the patient, under the direct supervision of the Physician and in collaboration with the healthcare team
Collects patient information and assessment data
Obtains and records patient's vital signs: temperature, pulse, respirations, blood pressure, weight and height
Reports assessment findings to practitioner, and records on appropriate documentation forms in a timely manner
Obtains additional data from patient and significant other based on initial data collection
Performs chart review prior to clinic visit to obtain historical data
Monitors patient status recognizing and reporting abnormal findings or changes in condition
Organizes patient care activities based on assessment findings
Confirms and clarifies written orders prior to implementation of delegated tasks
Maintains and uses principles of aseptic techniques and infection control when performing clinical duties and tasks
Under clinical supervision, performs delegated procedures common to the specialty area in a safe, effective, and efficient manner according to Clinical Practice Policy and Procedures
Assists practitioner in identified patient procedures/treatments/examinations, (preparation, positioning, supplies, equipment)
Proactively problem-solves and identifies solutions to barriers to safety
Appropriately obtains and manages specimens, including labeling, form completion, transport to laboratories, and log maintenance
Performs quality control for waived testing
Recognizes emergency situations and implements emergency procedures according to clinic guidelines
Administers first aid, CPR, and maintains emergency equipment and supplies
Provides appropriate patient education, health information materials and community resource lists as directed, and maintains educational supplies
Identifies patient's need for additional information and refers to appropriate healthcare resources
Perform injections, including but not limited to, flu, Hepatitis A, B, and C
Obtain lab results, and under MD guidance, does routine patient notification of results
In close partnership with health care team, assures smooth and efficient patient flow and clinical operation
Assists patients to exam room and prepares patients for examination
Assists patients in wheelchairs and stretchers with transfers to and from exam tables, procedure tables, and scales utilizing proper body mechanics and safety measures
Identifies patients with special needs
Directs patients with medical complaints who call or arrive to the clinic to the patient's physician and/or emergency room for assistance
Orders, stocks, and maintains exam rooms and clinic areas with standard levels of supplies, medications, linens, nourishments, forms and equipment
Recognizes patient care trends affecting unit supplies and notifies clinic manager
Operates clinical equipment according to equipment procedures including safety and quality control checks
Checks clinic area and rooms for malfunctioning equipment and general maintenance problems on a regular basis
Reports findings to appropriate person or arranges for repairs as required
Ensures that soiled linen, needle containers and potentially infectious waste are appropriately disposed and removed from the clinic and exam area according to the infection control guidelines
Performs related and delegated tasks, which includes requests for prescription refills, taking and relaying messages, directing patient flow and running errands
Works with healthcare team to assure smooth and efficient patient flow and clinical operation
Problem solves obstacles to throughput process and notifies manager and patients of wait time
Assist with front desk duties, including but not limited to: Filing, Scanning, Purging Records, Clearing the fax machine and distributing documents appropriately, Printing EMR notes
Offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at assigned clinic
Maintain accurate information on each patient to facilitate the patient encounter
Use automated systems to expedite patient scheduling, pre-registration, check-in, and check-out
Work with others in a team environment
Schedule patients for laboratory tests, medical examinations, and consultations
Relay information to patients regarding preparation for laboratory tests and examinations
Coordinate visits either within the department or between several departments
Telephone and interview patients and/or family members to obtain accurate pre-registration information and to confirm appointments
Print and mail directions, maps, fee schedules, and department specific information to patients
Send medical questionnaire forms to patients to obtain missing information
Verify and enter pre-registration and insurance information into the computer system and prepare daily printed schedules for designated areas
Obtain and/or verify patient's demographic data by phone or in person
Confirm appointments by telephone and/or mail
Fill vacancies due to cancellations
Obtain pre-certifications as required by patients' health care insurers or managed care providers
Register patients for clinical appointments using computerized database
Inform patients of costs of care being provided, and guide them to appropriate resources for further information, guidance, or assistance
Arrange or assist in arranging patient transportation
Answer phones and provide routine information to callers
If a patient has to be admitted to the hospital, take care of administrative tasks of admission so that the patient may go directly to the floor
Review patient charges and extract chargeable items
Collect time of service payments, issues receipts, and prepare cash settlement records
Input diagnostic and procedure codes to TAP system for computer billing
Discuss patient charges, if appropriate, with patients and/or patients' families
Work with available downtown and local support to evaluate eligibility for alternative sources of financing such as Medicaid, Patient Care Funds, loans or other payment sources
Refer patient to appropriate office and ensure application for funds has been made
Prepare patient's statement of charges and review with patient
Assist with basic insurance and third-party queries and explain payment policies
Mail lab and patient result letters, file, create and maintain paper and electronic patient charts, provide accurate and timely messages to MDs, fulfill HIPAA compliant ingoing and outgoing medical records requests, manage incoming and outgoing faxes, provide accurate appointment entry/check in/ check out
Qualification
Required
High school diploma or graduation equivalent
Certification/registration as a Medical Assistant (e.g. CMA, AAMA, RMA, AMT, NAHP). If not currently certified/registered, must become certified/registered within 180 days (6 months) of date of hire
One year of work experience in customer service
Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula
Company
Inside Higher Ed
Inside Higher Ed is the online source for news, opinion, and jobs related to higher education.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-01-10Acquired
2006-08-31Series Unknown
Leadership Team
Stephanie Shweiki
Director, Foundation Partnerships
Recent News
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