Pet Valu · 9 hours ago
Bilingual Help Desk Analyst
Location, WV
Full-time
Hybrid
Entry Level
$46K/yr - $60K/yr
1+ years expPet Valu is seeking a Bilingual Help Desk Analyst to provide customer and technical support for various software and hardware technologies. The role involves troubleshooting, maintaining call tracking, and assisting with training new team members.
Food ProcessingPet
Responsibilities
Receive calls from end-users (all store, warehouse and head office users), assisting and trouble-shooting as necessary for POS and head office business systems support to ensure normal ongoing operations of systems across the company
Maintain and track Requests/Tickets using the call tracking software
Testing new releases of POS software (Microsoft Dynamics Navision – LS Retail)
Test store flyers to ensure that promotional pricing is correctly charged at the POS system prior to the release of the flyer to store POS systems
Communicate flyer testing results to the merchandising team and communicate problems to programming staff as necessary (ensures that bugs are brought to their attention)
Initiate service calls for malfunctioning store systems including POS hardware, networking equipment, and store laptops
Follow-up on calls to ensure proper closure
Qualification
Required
High School Diploma
Minimum 1-2 years' experience in help desk support
Demonstrated experience troubleshooting hardware and software
Strong customer service and problem-solving skills
Excellent verbal and concise written communication skills
Proficient in speaking, reading, and writing French
Computer literate and general aptitude for learning new proprietary and commercial software programs
Ability to prioritize
Analytical approach
Experience with MS Office (Word and Excel) is essential
Preferred
College diploma in technology or business-related field
Retail experience, preferably with a Point-of-Sale system (POS) is an asset
Company
Pet Valu
Pet Valu is specialty retailer of pet food.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$958.86MKey Investors
Penfund
2025-06-03Post Ipo Secondary· $419.96M
2025-05-12Post Ipo Secondary· $123.43M
2024-05-08Post Ipo Secondary· $127.47M
Leadership Team
Greg Ramier
Chief Executive Officer
Linda Drysdale
Chief Financial Officer
Recent News
2026-01-13
2026-01-12
Company data provided by crunchbase