Zillow · 1 month ago
Buyer Connections Team Manager
United States
Full-time
Remote
Mid, Senior Level
$71K/yr - $114K/yr
3+ years expZillow is a leading real estate platform in the U.S., focused on enhancing customer experiences in the real estate market. The Connections Manager will lead a high-performing team, ensuring operational excellence and exceptional customer interactions.
MarketplaceOnline PortalsPropTechReal Estate
Responsibilities
Monitor and analyze team performance using key metrics, providing timely feedback and coaching to drive results
Lead purposeful team meetings and 1:1s to clarify expectations, strengthen engagement, and support development
Report on trends and insights to senior leadership, identifying opportunities to enhance customer experience and operational efficiency
Manage scheduling, attendance, and workflow to ensure business needs are met and productivity is maintained
Identify and implement process improvements with consideration for both short- and long-term impacts
Collaborate cross-functionally as a subject-matter expert, providing feedback on new initiatives and supporting decision-making
Serve as an escalation resource, diagnosing root causes and coaching employees through resolutions
Communicate clearly across channels (Slack, email, documentation, and meetings) to ensure alignment and readiness through change
Qualification
Required
Experienced in a contact center, customer service, or sales environment (3+ years), with at least 1 year in a supervisory or leadership role preferred
Skilled in performance management practices, consistently driving results and engagement
Strong customer service background with a results-oriented approach to leadership
Adaptable to frequent changes in products, priorities, and metrics, bringing clarity to your team through ambiguity
Technically confident and eager to leverage tools like Tableau, Microsoft Office, Salesforce, and Google Suite to support performance
Organized and effective at balancing administrative responsibilities with coaching, reporting, and meetings
Willing to work weekends and early morning or evening schedules as needed
Benefits
Equity awards based on factors such as experience, performance and location
Company
Zillow
Zillow is an online real estate marketplace for finding and sharing information about homes, real estate, and mortgages. It is a sub-organization of Zillow Group.
5001-10000 employees
H1B Sponsorship
Zillow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (179)
2024 (150)
2023 (171)
2022 (256)
2021 (239)
2020 (195)
Funding
Current Stage
Public CompanyTotal Funding
$96.63MKey Investors
Legg MasonPAR Capital Management
2016-08-01Post Ipo Equity
2014-04-01Post Ipo Equity
2012-12-12Post Ipo Equity· $4.13M
Leadership Team
Lloyd Frink
Co-Founder & Co-Executive Chair
Rich Barton
Co-founder and Co-Executive Chair
Recent News
2026-01-23
2026-01-22
San Bernardino Sun
2026-01-22
Company data provided by crunchbase