Oak Street Health, part of CVS Health · 10 hours ago
Patient Relations Analyst- Float
Hammond, IN
Full-time
Onsite
New Grad, Entry Level
$21.10/hr - $40.90/hrOak Street Health, part of CVS Health, is dedicated to creating a more connected and compassionate health experience. The Patient Relations Analyst (PRA) plays a crucial role in educating patients about Medicare programs and assisting them with insurance coverage options to improve patient access to care. This role involves navigating insurance issues, advocating for patients, and providing exceptional customer service within the healthcare system.
Health CareHealth DiagnosticsHospitalMedicalPrimary and Urgent Care
No H1B
Responsibilities
Assist patients with navigating medicare and insurance issues which includes coverage, benefits, summaries, eligibility and getting the most out of their plan
Serve as internal resource in the clinic on insurance questions for providers and staff
Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health (advocate for the patient)
Gain the trust of Oak Street Health patients in an effort to properly advise them in their healthcare coverage
Manage the welcome visit and orientation process for new Oak Street Health patients
Educate patients on how to apply for public benefits, such as Public Aid, and Extra Help for prescription drugs
Support the clinic management team on operational activities as needed, including scheduling and billing
Provide exceptional customer service
Foster patient engagement through the design and execution of events, including center tours
Other duties as assigned
Qualification
Required
Computer Skills: Ability to quickly navigate and use multiple computer programs to include, but not limited to: Gmail, MS Word or Google Docs, Excel, etc
US work authorization
Preferred
Proficiency in non-English languages like Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary) as required by center's demographics
Experience with helping patients or customers understand their insurance coverage
A passion for working with others to create an unmatched patient experiences
A problem-solving orientation and a flexible and positive attitude
Sales background preferred
Experience with and a supportive attitude toward our patient population of older adults
CRM experience a plus
Bachelor degree preferred, or equivalent experience
Experience helping patients navigate the health care system, especially related to Medicare and Managed Care
Benefits
Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
Company
Oak Street Health, part of CVS Health
Oak Street Health is a network of value-based primary care centers serving older adults on Medicare.
Founded in 2012
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$405.33M2023-02-08Acquired
2022-11-16Post Ipo Debt· $300M
2020-08-06IPO
Leadership Team
Sarah Bild
Vice President, Marketing and Brand
Justin Hunt
Senior Medical Director, Behavioral Health
Recent News
2026-01-13
2025-11-29
2025-11-15
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