UNICO Group · 22 hours ago
Claims Support Specialist
Lincoln,NE,US
Full-time
Onsite
Entry Level
1+ years expUNICO Group is seeking a Claims Support Specialist who will work independently to troubleshoot problems and report claims to various carrier partners. The role involves supporting Account Managers and clients to ensure that claims are submitted promptly and accurately while providing exceptional customer service.
FinanceFinancial Services
Responsibilities
Work with clients and internal team to ensure accurate, prompt, and smooth handling of all claims, ensuring that established processes are followed
Follow up with carrier claims departments within the period set by company standards to identify claim number and adjuster assignment
Preparation of new client claim kits, obtaining & analyzing loss runs, creating loss ratio/analysis reports, and providing loss summaries for our clients
Provide RAs and Account Managers with updates verbally or in writing via email upon request
Ensure claim supporting documents are forwarded to the assigned adjuster and documented properly in the agency management system per company procedures
Provides exceptional customer service on a variety of incoming/outgoing inquiries via telephone and email correspondence by utilizing verbal and written communication skills
Works with RAs, Clients, Account Managers, Claims Advocates, Adjusters, and other internal departments
Ability to work independently, solve problems, and handle claims, calls, and emails. Regular and predictable attendance is essential
Assist Claims Advocate with various requests to provide white glove claims service to clients
Coordinate scheduling and attend quarterly Teams claim review meetings with carrier partners and clients
Attend staff meetings as needed
Assist with other projects as assigned
Qualification
Required
High school diploma or GED
1-3 years of client-facing professional experience
Ability to work independently, solve problems, and handle claims, calls, and emails
Exceptional customer service on a variety of incoming/outgoing inquiries via telephone and email correspondence
Detail-oriented and organized
Highly responsive and customer service-oriented
Ability to use computer systems, including but not limited to Microsoft Word, Excel, Outlook, AI-supported software and Agency Management Software
Navigate various carrier databases
Preferred
College degree
Insurance experience
Desire to work towards P&C license for career pathing
Company
UNICO Group
UNICO Group is an insurance company offering insurance and financial solutions.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
N
Neal Lyons
CFO
Recent News
Company data provided by crunchbase