SambaSafety · 2 months ago
Customer Onboarding Specialist - Temporary
United States
Full-time
Remote
Mid Level
$19/hr - $22/hr
3+ years expSambaSafety is dedicated to empowering customers with the skills they need to effectively use their solutions, enhancing driver and community safety. The Customer Onboarding Specialist will guide new customers through the onboarding process, oversee product rollout, and ensure high adoption rates and customer satisfaction.
AutomotiveFleet ManagementInsuranceSoftware
Responsibilities
Help customers set up and configure the product to meet their business needs
Guide customers to ensure they understand how to use the product effectively, boosting adoption
Provide support during the integration phase, addressing technical issues alongside the Solutions Delivery Team
Monitor customer progress and follow up regularly to ensure satisfaction and successful onboarding
Gather customer feedback to improve the onboarding process and product features
Work closely with Sales, Customer Success, and Product teams to ensure a seamless transition for customers
Document customer interactions and experiences to aid in developing customer success strategies
Qualification
Required
Education: Bachelor's degree or equivalent experience
Experience: 3-5 years of experience in SaaS customer implementation/customer service interface
Project Management: Basic understanding of project management and time management
Customer-Focused: Strong ability to understand and address customer needs
Technical Proficiency: Solid understanding of CRM tools and software, and the ability to solve technical problems
Communication Skills: Excellent verbal and written communication skills for effective customer interactions
Problem-Solving: Strong problem-solving skills to address and resolve customer issues
Product Knowledge: Extensive knowledge of the product and industry to provide key pointers and contextual help
Adaptability: Ability to adapt to different customer needs and provide personalized support
Team Collaboration: Ability to work collaboratively with various teams to ensure customer success
Multi-tasking: Proven ability to work effectively with multiple competing priorities
Teamwork: Ability to work as part of a team to meet customer, departmental, and company objectives
Performance-Based: Comfortable working in a performance-based, structured environment
Analytical Skills: Excellent analytical and time management skills
Issue Recognition: Ability to recognize procedural issues as they arise and escalate appropriately
Learning & Application: Ability to learn and apply complex concepts in new situations
Critical Thinking: Great critical thinking skills
Software Proficiency: Proficiency in Microsoft Office365, Excel, Word
CRM Tools: Working knowledge of Salesforce, JIRA, or other customer service ticket software
Company
SambaSafety
Since 1998, SambaSafety has been the leading North American provider of cloud-based mobility risk management software for organizations with commercial and non-commercial drivers.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$4.84MKey Investors
Business Growth Fund
2022-05-04Acquired
2020-02-07Series A· $1.29M
2018-07-25Series A· $1.65M
Company data provided by crunchbase