Epic Unified Communications (UC) Analyst jobs in United States
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Chartis · 13 hours ago

Epic Unified Communications (UC) Analyst

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level
money$65/hr - $80/hr

Chartis is a purpose-driven organization dedicated to reshaping healthcare through innovative solutions. The Epic Unified Communications (UC) Analyst is responsible for designing, implementing, and optimizing communication workflows within the Epic platform to enhance patient care and staff experience.

ConsultingHealth CareInformation TechnologyInsuranceLegal
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Growth Opportunities

Responsibilities

Configure, maintain, and optimize Epic Secure Chat, In Basket pools, message routing rules, and user templates
Support workflows for clinician-to-clinician, clinician-to-staff, and staff-to-staff communication
Coordinate build and maintenance of provider records, role-based defaults, on-call schedules, and message distribution lists
Ensure compliance with security and privacy regulations in all communication workflows
Assess current-state communication workflows and identify gaps, inefficiencies, or risks
Develop future-state workflows that improve communication speed, clarity, and reliability
Work directly with clinical and operational leaders to ensure solutions align with real-world needs

Qualification

Epic platformSecure ChatWorkflow optimizationVoIPCommunication toolsCollaborationProblem-solvingAttention to detail

Required

Experience with Epic platform and its unified communication capabilities
Knowledge of Secure Chat, In Basket, Rover messaging, Haiku/Canto messaging, and integrated communication tools
Ability to configure, maintain, and optimize Epic Secure Chat, In Basket pools, message routing rules, and user templates
Experience in supporting workflows for clinician-to-clinician, clinician-to-staff, and staff-to-staff communication
Ability to coordinate build and maintenance of provider records, role-based defaults, on-call schedules, and message distribution lists
Understanding of compliance with security and privacy regulations in communication workflows
Experience in assessing current-state communication workflows and identifying gaps, inefficiencies, or risks
Ability to develop future-state workflows that improve communication speed, clarity, and reliability
Experience working directly with clinical and operational leaders to ensure solutions align with real-world needs

Company

Chartis

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The challenges facing US healthcare are longstanding and all too familiar. We are Chartis, and we believe in better.
dateFounded in 2001
location
Boston, Massachusetts, USA
people-size501-1000 employees
web-link
http://www.chartis.com/

Funding

Current Stage
Late Stage
Total Funding
unknown
Key Investors
RLH Equity Partners
2024-08-14Private Equity
2024-08-14Acquired
2012-12-07Private Equity

Leadership Team

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Ken Graboys
Chief Executive Officer
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Recent News

PR Newswire
Majority of health system executives believe AI is foundational to achieving proactive care, Chartis Digital Transformation Survey finds
2025-11-03
PR Newswire
Modern Healthcare names Chartis a Best Place to Work in Healthcare for the tenth time
2025-10-13
PR Newswire
Healthcare IT consulting firm Healthlink Advisors joins Chartis
2025-10-08
Company data provided by crunchbase