Knight Office Solutions · 16 hours ago
Field Service Tech Who is Focused & Enthusiastic about Servicing and Repairing a Variety of Office Equipment
Dallas,TX,US
Full-time
Onsite
Entry Level
2+ years expKnight Office Solutions is seeking a Field Service Technician who is focused and enthusiastic about servicing and repairing a variety of office equipment. The role involves providing technical assistance, managing territory and customer relationships, and ensuring high levels of customer satisfaction through exceptional service.
Information TechnologyRoboticsSoftware
Responsibilities
Achieve expected productivity & proficiency levels associated with assigned workload and level of experience
Manage territory, inventory, and customer relationships
Demonstrate excellent technical and customer relation skills
Assist with setup and delivery of equipment
Installation and configuration of basic networking settings, print drivers, and scan settings
Performs a full range of service diagnostics and repair
Procedures include diagnostics, installation, removal, and retrofits on assigned equipment
Performs Basic Connected installations, sets up IP addresses, downloads printer drivers and provides customer training on printing functions
Demonstrates required digital competencies associated with assigned products and level assignment
Completes technical training on new equipment as assigned
Effectively executes all required territory management and call handling procedures
Maintains and manages own parts inventory with a high degree of accuracy
Adheres to territory back-up plans
Completes all required administrative tasks in an accurate and timely manner
Complies will all company policies
Responsible for maintaining a 'car stock' inventory with a value of $1,000 to $5,000
Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed
Provides technical assistance to less experienced technicians
Exhibits professional appearance and demeanor at all times
Maintains productive, professional relationships with all company personnel
Is a positive and contributing team member
Qualification
Required
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
Requires journeyman level technical knowledge typically gained through completion of technical school and 2+ years of related experience
Requires a valid state driver's license and minimum level of auto insurance coverage per KOS policy for positions entailing extensive use of personal car while on company business
Preferred
Experience with Ricoh products is preferred
Benefits
Medical
Dental
Vision
Life Insurance
Accidental death and disability insurance
Short- and long-term disability insurance
401K (with company match)
Volunteer Paid Time Off to give back to charitable and community organizations that matter to you.
Opportunities for professional growth and development.
Company
Knight Office Solutions
Knight Office Solutions is a business supplies company offering document management systems.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Scott Fillmon
VP of Technology and CIO
Company data provided by crunchbase