SPS Commerce · 21 hours ago
Associate Billing Analyst
Minneapolis, MN
Full-time
Hybrid
New Grad, Entry Level
$19.66/hr - $29.52/hrSPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. The Associate Billing Analyst will engage with customers to respond to their inquiries and resolve issues while ensuring a positive customer experience.
Information ServicesInformation TechnologySaaSSoftware
Responsibilities
Utilize processes, tools, and resources to respond to customer inquiries, educate customers, troubleshoot issues, provide resources, understand the Voice of Customer, and provide a single-touch resolution
Create a positive, empathetic internal and external customer experience with each interaction
Resolve basic inquiries related to an invoice, payment, account, cancellation, or similar inquiry and stretch in role to resolve inquiries of moderate complexity
Spot patterns of customer inquiries; analyze root cause; act transactionally and think relationally; share insights with team/leader to close opportunity gaps
Document customer interactions, key findings, progress, and insights in Salesforce
Facilitate problem identification, research, and timely follow-up to an ultimate resolution
Collaborate with internal individuals or teams, as necessary
Refer and/or escalate cases to the appropriate internal individuals or teams
Qualification
Required
Bachelor's degree or equivalent combination of education and experience
Problem-solving and investigative mindset while being curious and having a customer-centric focus
Professional and customer centric slant on verbal and written communication skills
Proven competence with Microsoft Office (e.g., Word, Excel, PowerPoint, Outlook)
Must maintain confidential information
Preferred
Prior customer service experience in any industry
Demonstrated abilities and comfort to navigate a variety of platforms (e.g., Salesforce, VersaPay, MS Dynamics NAV)
Benefits
Comprehensive benefits package designed to support employees’ health, well-being, and financial security
Company
SPS Commerce
SPS Commerce is a provider of cloud-based supply chain management services.
Founded in 1987
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$50.5MKey Investors
Anson FundsRC CapitalCID Equity Partners
2025-12-09Post Ipo Equity
2010-04-22IPO
2007-05-09Series Unknown· $7.5M
Leadership Team
Chad Collins
Chief Executive Officer
Dan Juckniess
Executive Vice President & Chief Revenue Officer
Recent News
Digital Commerce 360
2026-01-11
Company data provided by crunchbase