Rebound Orthopedics & Neurosurgery · 11 hours ago
Quality Assurance Manager
Washington - Pavilion, Vancouver, WA, US
Full-time
Onsite
Mid, Senior Level, Lead/Staff
$80K/yr - $160K/yr
10+ years expRebound Orthopedics & Neurosurgery is seeking a full-time Quality Assurance Manager to develop and maintain a comprehensive quality management program including Clinical Quality and OSHA/Safety. The role involves managing patient complaints, overseeing investigations, coordinating trainings, and ensuring compliance with healthcare regulations and safety standards.
FitnessHealth Care
Responsibilities
Support an environment that reinforces Rebound’s mission and Core Values of Superior Service, Teamwork, Integrity, Innovation, Quality and Recognition
Maintain current knowledge of national health care and quality management trends
Receive, document and facilitate appropriate follow-up of patient complaints and patient concerns for optimal outcomes. Compile monthly patient concern reports and statistics
Orient new providers and leaders regarding quality objectives and best practices
Manage investigations, malpractice claims and suits. Oversee documentation of claims/suits for credentialing purposes
Coordinate response to recall notices involving products or medications used in our clinics
Participate in and support clinical and operational initiatives, policies and procedures. Identify and recommend solutions to clinical service problems
Coordinate trainings as required and ensure completion by all employees
Maintain OSHA 300 log throughout the year, and complete OSHA-required forms and other documentation annually
Monitor safety issues and functions at all locations
Create and maintain safety related policies and procedures
Perform risk assessment on new chemical products and medications and ensure any necessary safety training/PPE is provided
Oversee safety/emergency supply inventories and order supplies as needed. Ensure that safety equipment is available and that employees are aware of the location of this equipment
Provide strategic recommendations regarding organizational compliance with federal and state laws, relevant accreditation standards, and regulatory mandates
Recruit, hire, train and supervise staff
Schedule staff, manage time cards, delegate PTO and ensure staff take required breaks and lunches
Supervise and oversee the daily operations and work flow
Coordinate with other supervisors and managers in supervision of daily operations
Establish performance expectations and conduct staff evaluations to include setting appropriate individual goals
Enforce policies and procedures, including safety and professional behavior
Responsible for coaching and performance management. Provide regular feedback
Respond to patient complaints in a timely and appropriate manner. Troubleshoot, manage and report patient issues
Work with directors, managers and other supervisors to create and implement new policies and procedures, resolve patient concerns, and support patient care needs
Act as a resource for staff
Identify and solve physician concerns, questions, and suggestions
Attend lead meetings and other meetings as appropriate
Support the Coordinated Quality Improvement Program Committee (CQIP), and other Committees (Compliance, Safety, E.H.R.) as needed and/or as appointed
Maintain a high degree of confidentiality and abide by all HIPAA rules and regulations
Perform other duties as assigned
Qualification
Required
Bachelors degree with current and continuing education and training in healthcare safety laws and regulations
BLS (Healthcare Provider CPR) Certification required
Minimum of 10 years healthcare experience with at least 5 years in healthcare regulatory, quality, and risk management preferred
Familiarity with laws and regulations that relate to a medical office
Understanding of infection control issues
Strong written communication, verbal communication, and interpersonal skills
Ability to establish priorities, organize, coordinate, and initiate work activities in a constantly changing environment
Ability to handle information with the utmost confidentiality and discretion
Ability to identify and solve problems, make decisions, and implement changes
Preferred
A clinical degree is highly preferred, such as a degree in therapy, nursing or medical assisting
RN license, CMA (AAMA) credential, or Washington 'Medical Assistant – Certified' preferred
Benefits
Medical/Vision/Rx
Dental
401(K) Retirement Plan, including discretionary profit sharing and Cash Balance Plan
Company paid Life Insurance/AD&D
Voluntary Life insurance/AD&D
Company paid short and long-term disability
Flexible Spending and Health Saving Accounts
Employee Assistance Program
Free Parking
Paid Time Off accrued at up to 24 days in your first year based on FTE
Company
Rebound Orthopedics & Neurosurgery
Rebound Orthopedics & Neurosurgery is a health & wellness company that offers orthopedic and neurosurgery services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Doug Klucevek
Chief Financial Officer
Christina McManigal PT, DPT,PRPC
Chief Operating Officer
Company data provided by crunchbase