KellyMitchell Group · 12 hours ago
Facilities Support Coordinator
Columbus, OH
Contract
Onsite
Entry Level
$20/hr - $34/hr
1+ years expKellyMitchell Group is seeking a Facilities Support Coordinator to join their team. The role involves ensuring exceptional customer satisfaction and efficient processing of work orders while managing communication with restaurant managers and training operations teams.
Human ResourcesInformation TechnologyStaffing Agency
Responsibilities
Cultivate an environment of expedited service delivery and exceptional customer satisfaction, catering to the needs of restaurant managers and our dedicated Internal Facilities Team
Ensure adherence to swift response times in alignment with our Service Level Agreement, proactively addressing and efficiently processing work orders from restaurants and both internal and external vendors
Assess, evaluate, and if required, re-categorize work orders to optimize organizational efficiency
Initiate direct communication with restaurant managers when additional clarity is needed for work orders, offering insightful troubleshooting recommendations to swiftly resolve any issues
Champion adherence to rigorous standards within the Facilities Team, ensuring punctuality and effective management of multiple service queues
Identify and address any challenges or discrepancies arising within the work order tracking platform, ensuring seamless operations and unhindered progress
Provide comprehensive training to operations teams, equipping them with the proficiency to navigate the Computerized Maintenance Management System (CMMS) proficiently and execute work orders with optimal efficiency
Strategically schedule and coordinate activities such as preventative maintenance, warranty service, and other essential services based on meticulous prioritization of issue severity and business impact
Qualification
Required
1+ years customer service experience
1+ years Microsoft Office experience
1+ years of administrative experience
Bachelor's degree in related field or equivalent experience
Flexibility to accommodate regular and non-traditional hours, including nights, weekends, and select holidays, as the Facility Support Team operates from 6:30 AM to 2:30 AM daily
Proven capability to manage a high volume of work orders and phone interactions on a daily basis
Demonstrate excellent customer service skills
Effective and efficient written and verbal communication skills with strong attention to detail, organization, and time management
Possess the desire and ability to work collaboratively in a team environment
Ability to work independently and efficiently
Proficient with use of a PC, along with Microsoft Office Suite software
Sense of urgency when completing multiple tasks or competing priorities
Minimum typing speed of 40 words per minute
Preferred
Knowledge of restaurant operations
Technical knowledge of restaurant equipment
Have a desire for continuous learning and self-improvement
Benefits
Medical, Dental, & Vision Insurance Plans
Employee-Owned Profit Sharing (ESOP)
401K offered
Company
KellyMitchell Group
KellyMitchell is a HR firm for IT and technical staffing for organizations globally.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Cassandra Sanford
CEO and Owner
Gina Chisholm
Vice President - Business Operations
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