RELX · 17 hours ago
Client Success Manager
New York, NY
Full-time
Onsite
Mid Level
$72K/yr - $119K/yrRELX is a leading provider of risk assessment solutions, and they are seeking a Client Success Manager to enhance customer engagement and product adoption. The role involves developing client engagement plans, monitoring account health, and providing product expertise to ensure customers achieve maximum value from their solutions.
AnalyticsBusiness Information SystemsConsultingInformation ServicesInformation TechnologyInsuranceRisk Management
Responsibilities
Developing and executing Client Engagement Plans, including early-year planning meetings with partnered sales representatives to identify top accounts, key needs, and engagement strategies
Planning and delivering Quarterly Business Reviews (QBRs), account reviews, and customized reporting aligned to customer goals and sales strategies
Monitoring account health, transaction volumes, and product usage to ensure optimal performance and identify opportunities for improvement
Expanding customer use cases by identifying new applications of products that deliver additional business value
Providing product expertise by answering customer and sales partner questions related to features, functionality, and performance insights
Delivering regular and ad-hoc reporting, including investigations related to customer incidents or performance concerns
Educating customers on product capabilities, enhancements, and new releases to drive adoption and satisfaction
Executing post-implementation updates, including workflow or configuration changes requested by customers
Providing second-level support following incidents, investigating root causes, coordinating resolution, and clearly communicating outcomes to customers
Supporting and maintaining expertise across a portfolio of products including Instant ID, Instant Verify, FraudPoint, FlexID, TrueID, RDP, RMS, and related identity and fraud solutions
Qualification
Required
Proven experience in client success, account management, customer support, or a related role
Strong ability to analyze account performance, interpret data, and translate insights into actionable recommendations
Excellent verbal and written communication skills, with the ability to explain complex concepts clearly to both technical and non-technical audiences
Demonstrated ability to manage multiple accounts and priorities in a fast-paced, customer-focused environment
Experience collaborating cross-functionally with sales, product, and support teams
Strong problem-solving skills with a customer-first mindset and attention to detail
Ability to quickly learn complex product suites
Preferred
Familiarity with fraud, identity, or risk management products
Benefits
Health Benefits: Comprehensive, multi-carrier program for medical, dental, and vision coverage
Retirement Benefits: 401(k) with company match and Employee Share Purchase Plan
Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance Program, and generous time-off policies
Insurance: Short- and long-term disability, life and accidental death insurance, critical illness, and hospital indemnity coverage
Family Benefits: Paid parental leave, family care leave, adoption and surrogacy benefits
Spending Accounts: Health Savings, Health Care, Dependent Care, and Commuter Spending Accounts
Community & Inclusion: Paid time to participate in Employee Resource Groups and volunteer with charities of your choice
Company
RELX
RELX is a provider of information-based analytics for professional and business customs.
Founded in 1993
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1994-10-14IPO
Leadership Team
Asim Fareeduddin
Head of Internal Audit & Assurance
Aurobindo Sundaram
CISO (Head of Information Assurance & Data Protection)
Recent News
2026-01-23
2025-12-16
MarketScreener
2025-12-05
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