Inside Higher Ed · 1 week ago
HR Services Sr. Representative (HR Shared Services)
Baltimore, MD
Full-time
Hybrid
Entry Level
$21.25/hr - $36.90/hr
2+ years expInside Higher Ed is seeking an HR Services Sr. Representative to provide expert support in HR Shared Services. The role involves processing HR transactions, ensuring data accuracy, and delivering exceptional customer service to employees and managers.
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Responsibilities
Provide timely, accurate and responsive services to employees and managers on critical Shared Services transactions that support data and processing accuracy
Process a high volume of transactions using standard operating procedures and university guidelines for multiple types of HR transactions, including hiring, personnel changes, reclassifications and related activities
Maintain regular payroll system input by processing relevant employee lifecycle transactions, such as personal data, terminations, benefits data, compensation details hires, and terminations
Perform data entry quality control procedures that ensure accurate and timely processing of all HR job transactions according to all established policies and procedures and in compliance with regulatory and company requirements
Perform HR Operational processes including HR transactions (transfers, changes of schedule, pay changes, etc.), employee records, HR forms and general HR policy information
Ensure that all inquiries and concerns are resolved timely and accurately in accordance with HR Shared Services team SLAs. Offer exceptional customer service to all areas of Johns Hopkins Enterprise
Conduct real-time, daily, weekly and monthly audits of HR transactions to ensure conformance and accuracy with established procedures
Resolve cases and processing work with a high level of customer-focus
Review and resolve audits of HR and Benefit data routinely. Work with HR points of contact, and other internal customers to resolve data integrity issues
Maintain confidentiality of all data and compliance, in accordance with state and federal laws
Maintain HR records to ensure compliance with HR recordkeeping regulations and best practice
Escalate any unique situations or challenges to supervisors or senior members of the team, for further assistance and expertise
Other duties as assigned
Qualification
Required
High school diploma or graduation equivalent
Two years of experience working in a call center or HR environment
Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula
Preferred
Associates Degree in HR, Business or Information Systems
ERP experience (preferably with SAP or Workday)
Knowledge of HR laws and regulations
Knowledge of Johns Hopkins (University/Health System/Hospitals) HR Policy and procedures
Company
Inside Higher Ed
Inside Higher Ed is the online source for news, opinion, and jobs related to higher education.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-01-10Acquired
2006-08-31Series Unknown
Leadership Team
Stephanie Shweiki
Director, Foundation Partnerships
Recent News
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