UPS · 3 hours ago
Brokerage Product Development Manager (Remote)
United States
Full-time
Remote
Mid, Senior Level
$95K/yr - $177K/yrUPS is a Fortune Global 500 organization that is looking for a Brokerage Product Development Manager. This role focuses on providing customs brokerage expertise with an emphasis on technology, collaborating with teams to meet customer requirements, and driving continuous improvement projects to enhance service and revenue.
LogisticsMessagingTransportation
No H1B
U.S. Citizen Only
Responsibilities
Supports Primary Sales / Operations with customs brokerage customer accounts, revenue retention, and churn reduction to maintain / grow revenue
Provides dedicated product support, customs brokerage process expertise, and input specific to information technology, during solution development, contract negotiation, statement of work, and pricing agreement to maintain competitiveness and profitability
Participates in customer meetings and quarterly business reviews to provide leadership and strategic vision as related to the technology solutions required to properly support, maintain and grow customs brokerage and ensure long-term partnerships
Ensures standard operating procedures and key performance indicators are managed effectively to meet UPS goals and to ensure customer satisfaction
Advises customers on supply chain improvement opportunities and works collaboratively with other teams to develop solutions which reinforce the UPS value-added proposition
Assists others to ensure UPS meets client customs brokerage performance goals and expectations while minimizing negative impacts to other departments
Gathers and shares customs brokerage customer service best practices with a focus on technology enhancement and development
Coordinates with other teams to conduct business and customer review meetings with a defined focus on the customer and business needs for enhanced technology systems and support
Qualification
Required
Bachelor's Degree or international equivalent
Solid, diverse background in technology services, process improvement, and project management
Strong comfortability with Technology – EDI Integrations, CW1, Raft AI, Salesforce, SaaS applications and UPS CHB in house technology platforms
Preferred
Bachelor's Degree or international equivalent in Business, Transportation, Technology or related field
Licensed Customs Broker
Experience with Agile IT Development Protocol and Business Process Improvement Methodologies
Experience with Project Management
Benefits
Medical/prescription drug coverage
Dental coverage
Vision coverage
Flexible Spending Account
Health Savings Account
Dependent Care Flexible Spending Account
Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
Disability Income Protection Plan
Employee Assistance Program
401(k) retirement program
Vacation
Paid Holidays and Personal time
Paid Sick and Family and Medical Leave time as required by law
Discounted Employee Stock Purchase Program
Company
UPS
Operating in more than 200 countries and territories, we’re committed to moving our world forward by delivering what matters.
Founded in 1907
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
Innovate UK
2025-07-28Grant
1999-11-10IPO
Leadership Team
Brian Dykes
EVP & Chief Financial Officer at UPS
Joel Stenson
Senior Vice President Global Operations Technology / Enterprise Data & Analytics and Gen AI
Recent News
2026-01-22
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