Equity Bank Limited · 10 hours ago
Customer Care Representative
Wichita, KS
Full-time
Onsite
Entry Level
$16/hr - $16/hr
2+ years expEquity Bank is a full-service community bank based in Wichita, Kansas, seeking energetic and community-focused individuals for the Customer Care Representative role. The position involves delivering superior customer service, accurately processing financial transactions, and promoting bank products and services while ensuring compliance with applicable laws and regulations.
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Responsibilities
Demonstrate excellent customer service skills with both external and internal clients
Promptly accept calls and create a welcoming, engaging, professional environment for each customer encounter
Respond to routine customer inquiries and requests received via email. Transition service opportunities into referral or sales interactions
Be able to effectively communicate and be understood by customers and partner departments
Work jointly with other departments to provide an enhanced customer experience
May train or mentor new representatives
Accurately process financial transactions including but not limited to transfers, refunds within approved limits, and other internal bank transactions
Demonstrate operational soundness to minimize risk exposure or loss and maintain quality production
Adhere to bank and/or retail operating procedures and protocols
Be able to apply critical thinking to find effective solutions and resolve customer concerns
Proactively match bank deposit and loan products, as well as all services, to customer needs. Sell, open, or refer new accounts, credit applications and new services
Expand existing customer relationships
Market bank products and services
Outbound call projects in line with company strategic objectives
Proactively make referrals to other business lines that result in additional revenue to the bank
Understand and follow applicable laws and regulations for your job responsibilities, including but not limited to Equity Bank Business Ethics and Conduct policy, Bank Secrecy Act, Anti-Money Laundering, Information Security, Suspicious Activity Reporting requirements, policies and procedures
Follow deposit account opening procedures and internal suspicious activity referral requirements and processes, as appropriate or applicable for this position
Actively work with customers to understand each customer’s normal account activity, as appropriate for this position
Complete periodic compliance training
Regular and Reliable Attendance
Perform other duties as assigned or required
Qualification
Required
High School Diploma or equivalent
2+ years Customer Service experience preferred
Excellent interpersonal, verbal, and written communication skills
Ability to analyze, investigate and achieve results
Computer proficiency in Windows-based systems
Ability to maintain a high degree of confidentiality
Strong attention to detail and organizational skills
Capable of working with a team to determine solutions
Benefits
Health, Dental & Vision Insurance
Group Life & Long-Term Disability Insurance
Flexible Spending & Health Savings Accounts
Group Cancer Insurance
401(K) Retirement Plan w/ Company Match
Generous Vacation & Sick Time
Employee Stock Purchase Plan (ESPP)
Pet Insurance
Retail Banking Benefits
Company
Equity Bank Limited
Equity Group Holdings Plc is a Pan-African financial services holding company listed at the Nairobi Securities Exchange, Uganda Securities Exchange, and Rwanda Stock Exchange.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$393.7MKey Investors
International Finance CorporationMastercard Foundation Fund for Rural ProsperityHelios Investment Partners
2022-05-10Post Ipo Debt· $165M
2020-07-22Post Ipo Debt· $50M
2018-10-26Grant
Recent News
2025-11-01
Business Insider
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2025-11-01
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