Peoples Bank and Trust · 21 hours ago
CSR/Teller (Full-Time - Non-Exempt)
Newton, Kansas, United States
Full-time
Onsite
Entry Level
2+ years expPeoples Bank and Trust is a financial institution seeking a CSR/Teller to work in direct contact with customers. This role involves advanced administrative and technical duties, including recommending products and services to enhance the banking experience for customers.
BankingFinanceFinancial Services
Responsibilities
Engage customers according to the bank’s Benchmark Service Standards
Foster ongoing relationships that improve customer commitment
Recommend products to customers based on their needs
Respond to customer requests by providing simple and knowledgeable guidance to resolve issues
Project a favorable image of the bank to the community
Open and maintain personal, business, trust, and estate accounts
Demonstrate a commitment and participate in the bank’s High Performance Growth Strategy
Cash checks, handle deposits and miscellaneous transactions, including cash advances, gift cards, and BBOK credit card payments
Maintain a balanced cash drawer
Assist with mail and night drop transactions
Answer teller-related issues on incoming phone calls
Assist with balancing issues, vault balancing, ordering of money, and shadowing new tellers as needed
Initiate and maintain customer contact through a variety of methods, including but not limited to customer interaction, call activity, and community involvement
Build and maintain professional working relationships with other internal departments to drive products, services, and referrals to ensure that customer satisfaction is achieved
Various other duties as assigned
Qualification
Required
High School Diploma or equivalent required
Advanced knowledge and understanding of all products and services offered by Peoples Bank and Trust and understanding of policies and procedures of Peoples Bank and Trust as related to services provided
Attention to detail
Ability to assess businesses to determine customer need and make recommendations
Strong written and verbal communication
Self-motivation
Self-management
Problem-solving
Organized
Analytical
Interpersonal
Customer relationship building
Time management
Computer literacy
Strong ability to multi-task
Applied leadership and mentoring/training
Ability to speak effectively and communicate clearly
Ability to hear average conversations at a standard level in an office environment around other customers and bank personnel
The employee is regularly required to type throughout the day
The employee is regularly required to use hands to type and maneuver a mouse
Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus with 20/20 vision (with or without the assistance of eyeglasses/contacts)
The employee must occasionally lift and/or move up to 20 pounds (unassisted) as well as stand, sit, bend, kneel, squat, and walk for long periods of time
Ability to deal with a variety of variables under only limited standardization
Strong numeric capabilities; Ability to add, subtract, multiply, and divide in all units of measure using whole numbers and common fractions
Ability to read, analyze, and interpret documents
Ability to communicate clearly
Preferred
2+ years banking or customer service experience preferred
Company
Peoples Bank and Trust
Peoples Bank and Trust is a bank that provides financial services.
51-200 employees
Funding
Current Stage
Growth StageRecent News
2025-06-28
Company data provided by crunchbase