TOTO USA · 1 month ago
Inside Sales Support Representative
Fairburn, GA
Full-time
Onsite
Entry Level
$45K/yr - $48K/yr
2+ years expTOTO USA is one of the world's largest plumbing products manufacturers, dedicated to improving people's lives through innovative bathroom solutions. The Inside Sales Support Representative provides essential support to various stakeholders by resolving product issues, processing orders, and ensuring customer satisfaction.
Building MaterialIndustrialManufacturing
Responsibilities
Resolves product/service problems and provides follow-up to ensure satisfactory resolution
Meets and/or exceeds departmental KPIs within a team environment to increase customer satisfaction
Work diligently to achieve self-development KPIs
Utilizes TOTO's internal operating system, web based order management tools, shipment tracking/freight estimation tools, etc. to efficiently process purchase orders, track shipments, and review supply/demand
Understands different shipping options and the customer requirements to effectively communicate specific shipping requirements for specialized services
Maintains proficient knowledge to effectively answer customer inquiries regarding key features, functions and benefits of TOTO's products. Maintains a working knowledge on product warranties, spare parts, and components
Remains diligent in reviewing and understanding: product bulletins, sales programs, sales bulletins, and lead times
Works with the Claims department to ensure all claims are processed in a timely manner as it relates to reshipping products
Represent TOTO to the general public and customer base with the utmost professionalism. Provides accurate, courteous and timely information when responding to customer concerns, comments, and/or questions
Qualification
Required
Minimum Education Level: GED / High School Diploma and some college
(2 to 3) years of customer service experience / inside sales support are required
Must possess excellent interpersonal, verbal, and written communication skills
Must be comfortable speaking with the general public
Must have good problem solving skills
Must possess empathy
Must be able to multitask
Must have reliable internet
Requires attention to detail
Requires accuracy
Requires Excel experience
Requires organization skills
Requires information retention
Requires outstanding follow up skills
Requires a customer first attitude
Preferred
Exposure to a CRM tool, or similar software, is a plus
Bilingual English / Spanish is a plus
Benefits
Excellent benefit package which includes medical, dental and vision
Paid vacation, Paid Holiday & 401K company match after (1) one year that vests immediately upon participation
Company
TOTO USA
The bathroom is where we start and end our days - it's an everyday luxury we'd never want to do without.
501-1000 employees
Funding
Current Stage
Late StageRecent News
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