Pieper Veterinary · 17 hours ago
IT Support Technician
Middletown,CT,US
Full-time
Hybrid
New Grad, Entry LevelCOVE Animal Health is seeking a proactive IT Support Technician to oversee IT support across their veterinary hospital network in New England. The role involves providing exceptional customer service, diagnosing hardware and software issues, and supporting IT projects while maintaining strong technical skills.
Non-profit Organization Management
Responsibilities
Provide exceptional customer service
Serve as the first point of contact for IT support through IT Service Desk hotline and ticket queue
Diagnose and resolve hardware and software related problems via remote control tool or onsite
Maintain strong technical skills to provide prompt support for customers to determine problems and provide resolutions
Monitor and maintain Service Desk ticket queue
Document standard operating procedures
Resolve 1st level support issues & escalated 2nd level issues accordingly
Assist on IT projects such as upgrades, migrations, deployments
Qualification
Required
Ability to perform effectively in team environment as well as independent
Customer service oriented team player with exceptional communication & documentation skills
Working knowledge of various hardware and software including printers, PCs, telecommunication hardware, etc. Knowledge of understanding of Microsoft software
Ability to analyze and solve problems by investigating and implementing predefined potential solutions using troubleshooting skills
Excellent written and verbal communication skills
Experience planning and executing IT projects with cross-functional teams
Adaptable and willing to learn new tools; detail-oriented and ethical
Eligible candidates must hold a valid driver's license and be able to travel regionally
Preferred
Bachelor's degree in Computer Science, Information Technology, Engineering, or related field
Relevant certifications (e.g. CompTIA, Microsoft, VMware)
Benefits
Medical
Dental
Vision
Retirement
CE stipend
Professional development and training support
Company
Pieper Veterinary
Pieper Veterinary is a Connecticut-based network of emergency, specialty, and primary care hospitals rooted in a legacy of compassionate care and clinical leadership.
Founded in 1933
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase