Presidio · 19 hours ago
Senior Service Delivery Manager
United States
Full-time
Remote
Senior Level, Lead/Staff
8+ years expPresidio is a leading technology company transforming industries through digital solutions and AI. The Senior Service Delivery Manager will be responsible for managing client relationships, ensuring service delivery excellence, and leading account teams to meet client satisfaction and financial objectives.
Cloud InfrastructureInformation ServicesInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Manages client satisfaction in the delivery of IT services, ensures profit objectives are met, directs an on-going strategic plan for the account. Provides the client a primary point of contact within Presidio and has the responsibility and authority for deployment of resources to support the client from all Presidio business units
Provides leadership to the account team. Ensures that the team understands and delivers the unique value proposition (competitive advantage, financial achievement, etc.) that Presidio has sold to the client
Provides management and technical direction to multiple complex service delivery projects within the account. Assumes responsibility for all aspects of account performance (technical, contractual, administrative, and financial). Facilitates successful integration, sets the account vision, communicates sense of core purpose, manages change, and builds a culture open to industry changes
May lead business development teams in identifying new business opportunities for Presidio and managing the sales cycle from start to finish, particularly in add-on business to existing accounts
Leverages existing client relationships to develop follow-on business to increase the revenue stream
Manages a team of Project Management professionals in the provisioning of customers for Presidio Managed Service offering
Manages all client deliverables with the Project Management team
Works with other Managed Services departments to maintain and improve customer SLA metrics
Manages customer satisfaction for high touch customers and customer escalations
Meets agreed upon client deliverable schedules and manage client expectations
Manages appropriate internal and external resources to meet set deadlines
Refines as necessary-procedures, diagrams and documentation processes
Facilitates customer meetings and teleconferences
Maintains active communication internally and externally
Manages multiple projects
Measures success on maintaining high degree of customer satisfaction
Qualification
Required
Bachelor's degree or equivalent work experience and/or military experience
8+ years of experience managing IT services customer relationships
US Citizen for Security Clearance
Thorough understanding of ITIL v 3 Foundation Service Management
Due to the nature of a 24 x 7 x 365 operation, must be willing to be available for occasional non-traditional business hours work
Knowledge of administration and management principles, specifically in; planning, resource allocation, and coordination of people and resources
Strong customer service, interpersonal, and active listening skills
Operative active learning skills to understand the implications of new information for both current and future problem-solving and decision-making
Advanced project management, time management, and coordination skills to plan, organize, staff, and assist in the overall direction of the department
Excellent oral and written communication skills. Proficient command of the English language and reading comprehension
Strong critical thinking, appropriate judgment, and logical decision-making skills
Effective resource tracking, instructing, and quality control analysis skills, to evaluate the quality of performance and take corrective action when necessary
Good presentation skills with the ability to manage relationships by persuading and negotiating with others
Preferred
ServiceNow experience
Company
Presidio
Presidio provides managed services and network solutions technologies.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2024-04-02Acquired
2017-03-09IPO
2011-04-04Private Equity
Leadership Team
Manny Korakis
Chief Financial Officer
Punish Malhotra
Senior Vice President, P&L MS
Recent News
GlobeNewswire
2026-01-22
Company data provided by crunchbase