Rosie’s Gaming and Colonial Downs · 20 hours ago
Host, Executive
Richmond, VA
Full-time
Onsite
Senior Level
5+ years expColonial Downs Group (CDG) is owned and operated by Churchill Downs Incorporated and consists of several different brands across Virginia. The Executive Host is responsible for providing premium level guests with the best possible experience by identifying and acquiring premium guests, executing recruitment programs, and building guest loyalty.
Racing
Responsibilities
Provides excellent guest service and hospitality to the gaming facility guests
Solicits and develops our valued guests through contacts within the community and on the gaming floor
Utilizes all players tracking systems applications and software to target active players on the gaming floor
Responsible for meeting weekly & monthly guest contact, event bookings and benchmark and other departmental goals
Assists and plans special events to ensure guest satisfaction and event success, giving special attention to high level guests who may be in attendance
Secures dining, entertainment, event, and transportation reservations and VIP services to our valued guests
Responsible for increasing visits, gaming play, and length of stay for all rated gaming guests
Reviews of guest activities and promotional status with Promotions Manager and General Manager as required
Notifies our valued guests through telemarketing, letter writing and email about services available, promotional opportunities, and special events to assure guest retention and repeat business
Research’s and evaluates play and patterns to reach our valued guest with gaming experience
Develops, establishes, and retains relationships with our valued guests thru telemarketing, written correspondence and email
Utilizes our player tracking systems for player tracking, analysis, and data
Works with security and marketing to coordinate our valued guest requests for special accommodation and amenities
Creates and establishes the Player Services memberships through fostering relationships and promoting the use of the Players Club card and programs
Positively interacts with guests and Team Members while sometimes handling difficult situations in all types of business conditions
Maintains security and confidentiality of files, records, lists, and other player and financial information
Maintains a high standard of courtesy, professionalism, and discretion in communications to or about our valued customers, their arrangements, and finances
Completes required paperwork as designated by the department and/or management’s request
Responds to guest’s inquiries including e-mails, telephone calls and text promptly
Greets guests, maintains a friendly and inviting atmosphere, and promotes positive guest relations through prompt, courteous, and efficient service
Gives basic instruction on all promotions and special events, as requested
Occasionally assists in the Player Services to ensure guest service goals are met
Occasionally may be assigned to drive company vehicles on public roads
Assists and participates in marketing functions as required
Performs other duties as assigned
Qualification
Required
Ability to work in a fast-paced environment while maintaining excellent guest service
Excellent organizational and leadership skills with the demonstrated ability to manage a team
Ability to emphasize and embody the company mission to provide satisfactory experiences
Read, write, speak, and understand the English language. Read Company or departmental reports, newsletters, and documents
Perform basic mathematical computations (add, subtract, multiply, divide in all units of measure, including whole numbers, common fractions, and decimals)
Superior communication and judgmental skills, especially when interacting with guests and making decisions to best serve them
Knowledge of player management system, technical gaming products, and Microsoft Office
High school diploma or equivalent required
Five (5) years' experience working in a gaming environment, player's club, or related experience, required
A combination of education and experience may be considered
Must obtain valid Virginia Racing Commission License
Valid Driver's License with good driving record
Preferred
Associates' degree in Marketing, Public Relations, or related field
Company
Rosie’s Gaming and Colonial Downs
Rosie’s Gaming Emporium® features all your favorite games with the largest jackpots in Virginia.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2022-11-15Acquired
1997-03-18IPO
Leadership Team
LaQuia Campbell
Human Resources Business Partner
Company data provided by crunchbase