Global Industrial Company · 15 hours ago
Customer Service Representative, Customer Experience
Buford, GA
Full-time
Onsite
Entry, Mid Level
2+ years expGlobal Industrial is an industry leader providing industrial equipment and supplies to businesses throughout North America. They are seeking a Customer Service Representative to address customer inquiries, resolve issues, and ensure a positive customer experience through effective communication and problem-solving skills.
ConstructionIndustrialManufacturingMedicalOffice SuppliesSecurityService IndustrySupply Chain Management
Responsibilities
Address inbound customer questions and concerns arriving via phone and email
Own the entire interaction with that customer and provide total resolution for their needs
Work with other Global Industrial associates, product managers, and partners to gather information, resolve customer needs, and improve processes
Investigate and resolve customer inquiries related to their orders or shipments
Update systems and document all interactions with customers, associates, and partners
Provide order status, check inventory, schedule returns, file shipping claims, notate accounts, troubleshoot problems, handle complaints, and assist with billing inquiries
Efficiently and professionally communicate with customers and assist them with their needs
Strong phone contact handling and active listening skills
Excellent written communication and comprehension
Skilled at consistently providing outstanding customer service and following through on responsibilities or promises made to customers
Independent decision-making skills with the ability to handle and resolve complex issues
Conversational, patient and confident demeanor with a positive attitude
Ability to stay composed and objective with an angry customer, and de-escalate issues as needed
Motivated to create and perpetuate a team environment in the workplace and among other associates
Demonstrated ability to complete projects and assignments accurately in a fast-paced environment
Ability to use Windows based systems, digital soft phones, and familiarity with CRM systems and practices
Qualification
Required
2+ years previous customer service experience in a phone / email contact center
High school diploma or GED
Experience in a performance-based or metric-driven environment
Address inbound customer questions and concerns arriving via phone and email
Own the entire interaction with that customer and provide total resolution for their needs
Work with other Global Industrial associates, product managers, and partners to gather information, resolve customer needs, and improve processes
Investigate and resolve customer inquiries related to their orders or shipments
Update systems and document all interactions with customers, associates, and partners
Provide order status, check inventory, schedule returns, file shipping claims, notate accounts, troubleshoot problems, handle complaints, and assist with billing inquiries
Efficiently and professionally communicate with customers and assist them with their needs
Strong phone contact handling and active listening skills
Excellent written communication and comprehension
Skilled at consistently providing outstanding customer service and following through on responsibilities or promises made to customers
Independent decision-making skills with the ability to handle and resolve complex issues
Conversational, patient and confident demeanor with a positive attitude
Ability to stay composed and objective with an angry customer, and de-escalate issues as needed
Motivated to create and perpetuate a team environment in the workplace and among other associates
Demonstrated ability to complete projects and assignments accurately in a fast-paced environment
Ability to use Windows based systems, digital soft phones, and familiarity with CRM systems and practices
Company
Global Industrial Company
We can supply that. It’s more than just our slogan. More than our mantra. It’s our state of mind.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Alexander Tomey
Senior Vice President, Chief Merchandising Officer
Richard Leeds
Executive Chairman
Recent News
2026-01-06
2025-11-18
The Motley Fool
2025-10-30
Company data provided by crunchbase