Plative · 16 hours ago
NetSuite Account Manager
United States
Full-time
Remote
Senior Level
5+ years expPlative is hiring Account Managers to take ownership of their existing client portfolio and drive growth through renewals and expansions. This role is critical for maintaining strong year-over-year renewal performance and ensuring clients receive proactive account leadership.
Cloud ComputingConsultingCRMEnterprise Resource Planning (ERP)
Responsibilities
Serve as the commercial owner of 20–40 Tier 1 & 2 accounts across NetSuite practices
Develop and execute 90-day and greater renewal plans for all renewable clients; own renewal negotiation and close
Lead transform-to-innovate transitions, ensuring 70%+ utilized accounts are converted to longer-term managed services
Create and maintain quarterly account plans, including whitespace mapping, stakeholder multi-threading, and alliance engagement with NetSuite teams
Drive upsell and cross-sell opportunities across Plative’s Salesforce, NetSuite, Data, and AI capabilities
Build and maintain executive-level relationships at key accounts; act as the trusted advisor
Schedule and lead quarterly business reviews (QBRs) and regular onsite visits for Tier 1 accounts
Ensure accounts are properly tiered per Plative’s Account Management Framework and adjust quarterly
Partner with ADs to ensure delivery health and customer satisfaction align with renewal and growth objectives
Operate in a two-in-a-box model with Delivery Directors: AM: Growth, renewals, commercial strategy. Delivery Director: Delivery, execution, and escalations
Collaborate with CPs during account handover (30–90 days post-first project sale)
Maintain CRM hygiene, renewal forecasts, and account reporting with accuracy and timeliness
Qualification
Required
5+ years of experience in account management, or consulting sales, ideally within a professional services environment
Strong background in NetSuite ecosystems (consulting experience preferred)
Proven ability to drive renewals and upsell revenue across a portfolio of enterprise or mid-market accounts
Adept at building C-suite relationships and leading executive presentations
Strong commercial acumen: ability to negotiate contracts, identify whitespace, and measure impact
Comfortable with travel (25%) for client meetings and onsite visits
High degree of collaboration; thrives in a matrixed environment with delivery, sales, and alliance teams
Company
Plative
Digital-first management consultancy specialized in Salesforce, NetSuite, and AWS
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Naushad Parpia
CEO
Paulo Kaiser
Chief Executive Officer
Recent News
2025-08-20
Company data provided by crunchbase