Nationwide · 12 hours ago
Manager, Software Engineering Product Manager (Rapid Response)
Columbus, OH
Full-time
Hybrid
Mid, Senior Level
$118K/yr - $222K/yr
6+ years expNationwide is a Fortune 100 company focused on innovation and delivering exceptional care to its customers. The Rapid Response Manager will lead a team in managing high-impact incidents across the application landscape, ensuring swift responses and continuous improvement in incident management.
BankingFinancial ServicesInsuranceLife Insurance
Responsibilities
Lead 24/7 response for P0 incidents, coordinating resolution efforts
Manage P1 incidents with urgency, ensuring effective escalation and communication
Leverage AI‑driven tools and automation to accelerate incident detection, triage, and resolution, improving overall productivity and reducing response times
Facilitate post‑incident reviews, identify root causes, and drive follow‑up actions to prevent recurrence
Serve as the central point of contact during incidents, keeping leadership and impacted teams informed
Lead a team of internal associates and vendor partners to ensure seamless incident response
Lead and manage offshore teams operating under a Managed Service Agreement model, ensuring alignment, accountability, and consistent delivery
Responsible for applying secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities
Partners with leaders to ensure a viable total cost of ownership and ongoing health and wellness of applications
Assists in the development and implementation of application suite roadmaps through the evaluation of business needs, competitive landscape, technology currency and information security considerations
Manages risk mitigation controls and provides support for internal and external audits
Supports the engineering build of the application suite and non technical efforts for the products
Represents voice of the customer, acts in a forward-facing role to business partners as an active member of a portfolio management team in the advocation of business case development, planning, financial management and evaluation of portfolio
Hire and develop talent, provide consistent coaching and feedback
Responsible for delivery availability and resiliency following established operating mechanisms and best practices
Qualification
Required
Proven experience in incident management and leading cross‑functional teams
Strong leadership and coordination skills in high‑pressure scenarios
Expertise with ITSM tools like ServiceNow and Jira
Excellent communication, problem‑solving, and decision‑making abilities
Demonstrated success improving incident SLAs through KPI‑driven analytics and targeted process improvement
Proven experience managing Managed Service Agreements and driving vendor accountability for consistent, high‑quality delivery
Six years of experience in application suite management with four years or more leading numerous teams across multiple technologies
Proven experience in empowering and building an engaged team
Detailed understanding and knowledge of the systems development life cycle and modern methodologies, practices, tools, and techniques
Solid understanding of concepts and techniques in project delivery, budgeting, forecasting and financial analysis
Ability to develop and implement roadmap strategies
Proven decision-making and problem-solving skills
Coaching and career development of team
Ability to develop and maintain positive relationships
Preferred
Experience in Commercial Lines Insurance operations and familiarity with Policy Administration Systems is a huge plus
Undergraduate studies in management information systems, engineering, math, computer science or comparable experience and education preferred
Insurance/financial services industry knowledge is a plus
Benefits
Medical/dental/vision
Life insurance
Short and long term disability coverage
Paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
Nine paid holidays
8 hours of Lifetime paid time off
8 hours of Unity Day paid time off
401(k) with company match
Company-paid pension plan
Business casual attire
And more.
Company
Nationwide
Nationwide, a Fortune 100 company based in Columbus, Ohio, is one of the largest and strongest diversified insurance and financial services organizations in the United States.
10001+ employees
H1B Sponsorship
Nationwide has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (8)
2022 (2)
Funding
Current Stage
Late StageLeadership Team
Jim Grafmeyer
VP, Chief Enterprise Architect
Tony Fenton
Vice President Commercial Lines Underwriting & Product - Commercial, E&S and Specialty
Recent News
2025-11-24
2025-10-20
2025-09-27
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