Citizens · 13 hours ago
Home Mortgage Processor Specialist
3100 Route 38, Mount Laurel, NJ, 08054, US
Full-time
Hybrid
Mid Level
3+ years expCitizens is a financial institution seeking a Home Mortgage Processor Specialist. In this role, you will ensure the completeness of loan submissions, verify required documentation, and provide excellent customer service while managing the loan process efficiently.
BankingCredit CardsFinancial ServicesFinTechRetail
Responsibilities
Review all loan files for required documentation, identify missing critical documents, verify information is up to date
Provides excellent customer service
Acts as primary contact for customer, liaises between LO and underwriter, and responds to calls and emails in a timely manner
Manages loan process, order all documents needed, organize underwriting conditions, and monitor closing dates to close files quickly
Updates system throughout the Loan process
Qualification
Required
Exemplary customer service skills, both written and oral, with external and internal customers and vendors
Exceptional time management, organizational skills and ability to meet deadlines is critical to this position
Ability to take complex terminology or documentation requests and translate into simple and easy to understand terms for customers
Attention to detail and focus on quality while meeting productivity standards required
Must be able to multi-task in a fast paced environment
Experience navigating product, procedure and policy guidelines
3-5 years of mortgage industry experience required
Thorough understanding of regulatory guidelines including, but not limited to, Fair Lending, Reg B, TRID, etc
Preferred
Proficient PC skills, including Microsoft Office, 2-3 years' experience preferred
3-5 years working knowledge of DTI and LTV ratios with ability to understand loan documentation and related reports and/or websites preferred
3-5 years' experience processing conventional, government and bond loans
3-5 years' experience working with self-employed borrowers and tax returns
Empower.Net experience preferred
Company
Citizens
At Citizens, we recognize that the journey to accomplishment is no longer linear and that individuals are made of all they have done and all they are going to do.
10001+ employees
H1B Sponsorship
Citizens has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$2B2025-02-26Post Ipo Debt· $750M
2024-07-09Post Ipo Debt· $1.25B
2014-09-23IPO
Leadership Team
Melisa Carrascoza
SVP, Business Banking Market Executive - New England South
Steve Kozek
Head of Commercial Excellence, Senior Vice President
Recent News
2026-01-22
Talk Business & Politics
2026-01-19
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