Room & Board · 12 hours ago
Customer Service Representative / Customer Support Associate
Golden Valley, MN
Full-time
Onsite
Mid, Senior Level
$53K/yr - $58K/yr
5+ years expRoom & Board is a modern furniture and home decor retailer committed to creating beautiful, well-made products while providing exceptional customer service. They are seeking a Customer Service Associate to provide personalized, high-touch support in their Delivery Center, ensuring a seamless experience for every customer interaction. The role involves coordinating customer pick-ups and deliveries while maintaining a welcoming atmosphere and addressing customer needs effectively.
FurnitureHome DecorRetail
Responsibilities
Provide personalized, high-touch support to customers
Coordinate details associated with customer pick up and deliveries
Ensure a seamless delivery experience for customers
Build relationships with customers and vendors
Resolve customer issues with exceptional problem-solving and decision-making skills
Collaborate with retail and delivery team members to uphold customer satisfaction
Utilize technology and custom programs for effective communication
Qualification
Required
You have 5+ years of relevant experience
You have a background in a relevant customer service or call center role
You bring a passion for serving the customer
You strive to be professional, pro-active and respectful when engaging with customers at every touch point
You build confidence and loyalty by bringing calm to the situation and driving home the right solution when a customer calls upset
You naturally build relationships and see tasks through
You utilize current vendor partnerships and build new relationships as needed
You look to take interactions and conversations with customers a step further by anticipating a need, quickly resolving an issue or genuinely sharing in their excitement about their new purchase
You focus on providing the right solution
You have the autonomy to navigate complex customer concerns that may require in the moment or long-term support with exceptional problem-solving, decision making and conflict resolution skills
You believe in teamwork
You work in close partnership with both retail and delivery team members to uphold our commitment to customer satisfaction
You embrace technology
You're comfortable learning custom programs and tools for routing and navigation, order information, product specifications, etc. to effectively communicate with customers and retail/delivery team members
You are well-versed with Microsoft Office 365
Benefits
Three weeks of paid vacation
A generous 401(k) match
Profit-sharing
Benefits that focus on holistic well-being
Meaningful work
A culture of respect
Company
Room & Board
As a 100% employee-owned company, people inspire everything we do.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Bruce Champeau
President & Chief Operating Officer
Erin Alexa Skinner
Human Resources Business Partner
Recent News
San Diego Union-Tribune
2025-10-17
Minneapolis / St. Paul Business Journal
2025-03-25
2025-01-08
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