Linnaeus · 8 hours ago
VCA Highlands Ranch Client Service Representative
Highlands Ranch, CO
Full-time
Onsite
New Grad, Entry Level
$18/hr - $19/hrLinnaeus is seeking an experienced Client Service Representative to join the team at VCA Highlands Ranch Specialty and Emergency Center. The role involves providing excellent customer service, scheduling appointments, managing medical records, and ensuring the hospital is clean and well-maintained.
Health CareVeterinary
Responsibilities
Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
Scheduling and confirming appointments
Placing outbound calls for follow-ups and reaching out to prospective clients
Presenting and explaining fees, including processing payments
Recommending, selecting, and obtaining products and services, including prescriptions
Answering questions regarding products and services, including educating clients on emergency and specialty pet care
Managing medical records, charts, reports and correspondence
Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside
Qualification
Required
Experience as a Client Service Representative or in a similar role
Personable and highly professional demeanor
Ability to work varying hours, including weekends
Strong customer service skills
Ability to manage medical records, charts, reports, and correspondence
Ability to maintain hospital cleanliness and perform maintenance tasks
Ability to educate clients on emergency and specialty pet care
Ability to schedule and confirm appointments
Ability to process payments and explain fees
Benefits
Medical
Dental
Vision
Paid vacation/sick days
401(k)
Generous employee pet discounts
More
Company
Linnaeus
Linnaeus Veterinary Ltd (A Mars Company).
Founded in 2014
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-06-07Acquired
Company data provided by crunchbase