Ross Video · 9 hours ago
Technical Account Manager – Channel Partners (Job Req #2026-103)
United States
Full-time
Remote
Mid, Senior Level
3+ years expRoss Video is a company that creates cutting-edge products for live television and entertainment. They are seeking a Technical Account Manager - Channel Partners to manage strategic Channel Partner accounts in North America, ensuring technical success and partner satisfaction while resolving complex technical challenges.
PhotographyProfessional Services
Responsibilities
Own and lead technical relationships with strategic channel partners, driving technical success and partner satisfaction
Act as the technical point of contact for partner accounts, advocating internally for partner needs and ensuring that delivery processes are efficient and streamlined
Independently resolve complex technical and workflow challenges, coordinating across engineering, product, and QA as needed
Lead incident response efforts, ensuring timely resolution of critical issues and clear, professional communication with partner stakeholders
Develop a strong relationship with partner accounts, using that expertise to help drive future growth and development for managing these strategic accounts
Research and document potential initiatives and programs desired by channel partners and assist with the planning process for implementation
Qualification
Required
Bachelor's degree in a technical discipline; advanced technical training or certifications are an asset
3+ years of experience in system integrations for broadcast, AV or related technical environments
Deep expertise in Ross Video products and their applications in live production, control, or playout environments
Proven ability to manage and influence senior-level stakeholders internally and externally
Comfortable navigating high-stakes situations independently, including major incident resolution
Collaborative, solutions-driven, and highly organized, with a passion for empowering partners and strengthening the channel ecosystem
Excellent communication skills, with the ability to synthesize complex technical details and translate them effectively to diverse audiences
Valid passport and driver's license
Willing to travel
Benefits
Competitive salaries
Comprehensive health plans
Flexible hours
Generous paid time off
Fitness/wellness allowance
Employee share ownership program
Development support
Fun social activities and events
Company
Ross Video
Ross Video designs, manufactures and supports a wide range of innovative products for use in video production applications.
1001-5000 employees
H1B Sponsorship
Ross Video has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$3.77MKey Investors
National Research Council of Canada Industrial Research Assistance Program
2019-08-16Grant· $3.77M
Leadership Team
Eric Gardner
Chief Services Officer
Recent News
TV Technology
2025-12-12
2025-12-11
2025-12-02
Company data provided by crunchbase