Boston Scientific · 20 hours ago
EP KOL & Customer Engagement Manager
United States
Full-time
Remote
Mid, Senior Level
$97K/yr - $184K/yr
5+ years expBoston Scientific is a leader in medical science, and they are seeking an EP KOL & Customer Engagement Manager to support their leadership and growth in Atrial Fibrillation care globally. This role is responsible for delivering high-impact engagement programs that strengthen relationships with physician customers and elevate the customer experience across key markets.
Health CareMedicalMedical Device
No H1B
Responsibilities
Execute global EP customer engagement programs, including advisory boards, roundtables, and congress activities
Build and sustain trusted, long-term relationships with electrophysiology KOLs to drive advocacy and scientific exchange
Partner with global stakeholders to plan and deliver strategically aligned international physician visits
Capture and synthesize clinical and market insights to inform R&D, Marketing, and Scientific Affairs
Deliver EP engagement strategies that enhance customer experience, loyalty, and brand affinity
Prepare Annual Needs Assessments for HCP consulting and advisory engagements
Maintain the EP divisional customer engagement calendar to ensure visibility and alignment
Document interactions and measure effectiveness using internal tracking tools
Serve as the primary company representative accompanying designated physicians during Asia-Pacific travel
Qualification
Required
Minimum Bachelor's degree and minimum of 5 years' experience in electrophysiology
Demonstrated experience working with Key Opinion Leaders (KOLs)
Proven ability to design and execute high-touch, integrated customer engagement programs
Willingness and ability to domestically and internationally travel 60% approximately
Proven project management skills with the ability to manage multiple priorities in a fast-paced environment
Preferred
Proven experience in international program management or global medical affairs
Familiarity with medical congress planning or healthcare professional engagement strategy
Prior experience supporting physician travel or logistics in the Asia-Pacific region
Working knowledge of industry regulations related to HCP interactions and compliance
Company
Boston Scientific
Boston Scientific is a medical technology company that designs and develops medical devices to diagnose and treat a wide range of condition.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$10.02B2025-02-21Post Ipo Debt· $1.58B
2024-02-22Post Ipo Debt· $2.17B
2022-03-04Post Ipo Debt· $3.28B
Leadership Team
Michael Mahoney
Chairman, President & CEO
Daniel J. Brennan
Chief Financial Officer
Recent News
2026-01-24
2026-01-23
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