UMass Memorial Health · 20 hours ago
Director, Clinical Business Operations
Worcester, MA
Full-time
Onsite
Director/Executive
$101K/yr - $182K/yr
8+ years expUMass Memorial Health is the premier health system of Central Massachusetts, dedicated to exceptional patient care and leading-edge research. The Director of Clinical Business Operations will be responsible for the fiscal management of the Nursing Division, acting as a liaison for operational issues, and leading business activities to maximize profitability while maintaining quality care.
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Responsibilities
Under the direction of the Senior Director Strategic Financial Planning & Analysis and the ACNOs, this position takes a lead role in identifying and promoting ways to continually improve both the human and supply resources of UMass Memorial’s Nursing Division
Assists Leadership in evaluating and initiating various departmental process changes, system changes or initiatives to maximize efficiency and reduce costs. Collaborates with the clinical leadership and staff as well as and other key departments. Acts as primary contact and liaison for leadership for operational issues pertaining to business and financial operations
Develops business plans, including analysis of startup needs, space and facility needs, human resource needs, capital investment needs, and financial projections for existing or proposed programs and services
Collaborates with managers/leadership to develop budgets, track expenditures, identify variances and facilitates changes in practice to optimize patient outcomes while controlling costs on a daily basis. Works with clinical leadership in the development of financial Corrective Action Plans and measures progress against the plans to bring department back on budget
Performs data and cost analysis. Prepares analytical reports to assess product usage history and identify trends. Monitors profit and loss statements to measure operating unit’s activities, and financial performance. Implements changes as indicated by activity and performance measures to assure maximum effectiveness, and efficiency quality of service
Collaborates with Clinical Leadership to investigate alternatives to achieving implementation and/or improvement of clinical process improvement projects. Implements changes as necessary
Identifies, evaluates, and makes fiscally responsible recommendations regarding resource needs for the quality improvement related systems to the department, to include finances, materials, human resources, capital, and space. Devises funding strategies
Oversees non-salary expense management for the division including supply standardization, specialty beds and linen
Coordinates trials on new products and equipment. Evaluates cost-benefit and comparative cost reviews for prospective new products. Presents findings to Leadership
Participates on the Labor Management team for MNAMH and is responsible for grievances relating to pay practices and the Guaranteed Vacation process
Responsible for personnel management of the Nursing Business Operations department (both campuses), the Nursing Resource Office (Memorial campus) and the 24/7 Staffing Office (Memorial campus)
Advises the roll-out of Kronos Preferred Scheduling and the SMS Quickfill process
Identifies trends and appraises causes and effects and highlights opportunities to improve performance. Gathers, selects, and utilizes information on appropriate healthcare industry operational performance benchmarks to establish the most appropriate standards and reporting methodology (performance metrics) to foster on-going improvements in operating efficiency and process improvements. Facilitates alignment between the improvement initiatives and the strategic plan of the Medical Center and Health System
Prepares reports for outside agencies on behalf of senior management as needed
Serves as a project manager as needed
Directs and supervises assigned personnel including performance evaluations, scheduling, orientation, and training. Makes recommendations on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions. Resolves grievances and other personnel problems within position responsibilities
Develops and recommends the budgets for the areas managed. Manages activities to assure financial goals are met
Coordinates the assignment of tasks and helps resolve technical and operational problems. Evaluates the impact of solutions to ensure goals are achieved
Provides effective direction, guidance, and leadership over the staff for effective teamwork and motivation, and fosters the effective integration of efforts with system-wide initiatives
Encourages and supports diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, respect, tolerance, civility and acceptance toward all employees, patients and visitors
Integrates diversity into departmental objectives, such as hiring, promotions, training, vendor selections, etc
Participates in performance improvement initiatives and demonstrates the use of quality improvement in daily operations
Ensures compliance with regulatory agencies such as Joint Commission, DPH, etc. Develops and maintains procedures necessary to meet regulatory requirements
Ensures that department complies with hospital established policies, quality assurance programs, safety, and infection control policies and procedures
Ensures adequate equipment and supplies for department
Develops and maintains established departmental policies, procedures, and objectives
Ensures compliance to all health and safety regulations and requirements
Maintains, regular, reliable, and predictable attendance
Performs similar or related duties as required or directed
Qualification
Required
Bachelor's degree in Business Administration, Management, Healthcare Administration, or related program
Three years of previous management experience
Eight years' experience in complex healthcare setting
Strong analytical skills required to perform various data analysis techniques, review statistical/budgetary information and synthesize information appropriately
Knowledge of Healthcare accounting techniques, cost/benefit comparisons, analysis of budget variances and staffing resources
Excellent judgment, objectivity, ability to work with others
Superior teamwork skills, both as a leader and member of a team
Effective change management skills
Project management experience
Ability to effectively utilize spreadsheet and database software for data analysis and management (e.g. Excel, Access, etc.)
Preferred
Master's degree in Business Administration, Management, Healthcare Administration, or related program
Benefits
This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.
Company
UMass Memorial Health
UMass Memorial Health is the health and wellness partner of the people of Central Massachusetts.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$4.7MKey Investors
Federal Emergency Management Agency
2022-12-01Grant· $4.7M
Leadership Team
Victoria L. McCandless
Senior Vice President, Chief of Staff, System CEO Communications Officer
Sergio Melgar
EVP & CFO
Recent News
2025-11-12
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