LinTech Global, a Dexian company · 10 hours ago
Computer Systems Analyst
Kearneysville,WV,US
Full-time
Onsite
Entry, Mid Level
$43K/yr - $48K/yr
2+ years expLinTech Global, a Dexian company, is an award-winning provider of Information Technology services to Civilian and Defense agencies. They are seeking a Computer Systems Analyst to provide Tier II and III technical support, perform problem resolution, and conduct root cause analysis while ensuring excellent customer service in a fast-paced environment.
Cloud InfrastructureCyber SecurityDevOpsInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Uses automated information systems to analyze routine situations
Resolves user problems quickly and efficiently
Must be customer friendly, self-motivated, detail-oriented technician to perform complex troubleshooting for over 25 systems in a very fast-paced environment
Conducts technical research to resolve issues as they are presented
Interacts with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem
The successful candidate should demonstrate excellent customer service skills and a customer friendly demeanor and can work well on their own as well with a team and maintain professionalism at all times
Can balance several critical tasks simultaneously in addition to having strong interpersonal skills
Performs root cause analysis and documents resolution steps for repeat prevention
Coordinates with Tier 4 staff and contributes to training and mentoring activities
Supports surge events and mission-critical outage prioritization
Qualification
Required
High School diploma or GED is preferred
1-5 years of customer service is preferred
2-5 years experience in an application support/service desk environment
Demonstrated troubleshooting experience for enterprise applications and user access issues
Must be able to obtain and maintain government customer Public Trust clearance
Preferred
Relevant certifications are desired (CompTIA A+, CompTIA Security +, or similar)
Benefits
Open Paid Time Off
Paid Holidays
Company-paid Life/AD&D
Company-paid Short Term and Long-Term Disability
Health Insurance with Company Contribution
401k Plan with Company Match
Employee Recognition Program
Opportunity for Employee Referral Bonus
Opportunity for annual Performance Bonus
Company
LinTech Global, a Dexian company
LinTech Global, a Dexian company, provides Enterprise IT Infrastructure Support; Agile and DevOps Application Development; Financial Management and ERP Implementation; Cybersecurity; Virtualization; Cloud, and Health IT services to the U.S.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2023-01-10Acquired
Leadership Team
Ursa Hopkins
Chief Operating Officer
Recent News
2025-12-24
2023-01-11
Company data provided by crunchbase