Maximus · 1 day ago
Contact Center Content Specialist - Nashville, TN
Nashville, TN
Full-time
Onsite
Mid Level
$45K/yr - $70K/yr
3+ years expMaximus is a company focused on providing essential services to government agencies, and they are seeking a Contact Center Content Specialist. This role involves creating and maintaining training materials and knowledge articles to support agents in effectively assisting law enforcement agencies.
Business Process Automation (BPA)ConsultingEducationGovernmentGovTechHealth CareInformation Technology
No H1B
U.S. Citizen Only
Responsibilities
Maintain knowledge base in SharePoint
Maintain document management processes and procedures
Ensure policy and procedures are developed with accuracy and by deadlines
Develop and implement knowledge management materials for onboarding new staff
Monitor policy and procedures system for updates
Uses ad hoc policy and procedure update requests to propose innovative strategies to address and plan for future requests
Mentor interns and support staff
Collaborates with Risk Management and Quality Managers to accreditation / certification standards are accurately documented and policies and procedures are maintained in knowledge management system
Research technological solutions and innovation program designs working with leadership for solutions
Collaborate with operational staff to understand knowledge management needs
Qualification
Required
Must be a US Citizen
Must have the ability to pass a federal background check
Bachelor's Degree
3-5 Years of experience
Ability to develop solutions to a variety of moderate problems
Demonstrates excellent judgment and initiative
Self-motivated and ability to work independently
Create training material in support of the Knowledge management process
Utilize SharePoint knowledge for site management, list creation, workflow creation/modification and document management within SharePoint
Support the creation and refinement of training materials for contact center agents
Identify emerging contact center trends and coordinate content updates to address urgent needs
Collaborate with client content teams to create, update, and review contact center-specific content
Ability to work onsite in Nashville, TN required
Because the center operates 24/7, the Contact Center Content Specialist may need to support content updates across multiple shifts—including evenings, weekends, and holidays
Preferred
Advanced degree or professional designation preferred
Call center knowledge and experience preferred
Benefits
Health insurance coverage
Life and disability insurance
A retirement savings plan
Paid holidays
Paid time off
Company
Maximus
Providing government technology services, digitally enabled customer experiences, and clinical health services that change lives.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$7.93M2010-12-09Post Ipo Equity· $7.93M
Leadership Team
Elisabeth Schmidt
Senior Vice President
Michael Mateer
Sr. Vice President, Enterprise Technology
Recent News
2025-11-20
Company data provided by crunchbase