MSM Technology · 13 hours ago
IT Technician
Ft. Eustis,VA,US
Full-time
Onsite
New Grad, Entry LevelMSM Technology is seeking an IT Technician to provide technical support and assistance to a diverse range of individuals. The role involves handling calls, processing incidents and requests, and performing troubleshooting for various computer systems and software.
Information TechnologyIT InfrastructureProject ManagementTelecommunications
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Handle calls from a wide array of individuals from students to VIPs
Answer, validate and triage incoming phone-in Incidents and Requests
Process, validate and triage Incidents and Request submitted through the ticketing system
Review and validate ticket information
Routing and escalating tickets to appropriate support teams
Identifying and performing First Contact Resolution tickets
Providing technical information/assistance on configuration, setup, maintenance and initial troubleshooting of standard computer systems, hardware and software
Provide best-effort support for technical information/assistance on non-standard computer systems, hardware and software
Configuration, setup, maintenance and troubleshooting for Client‘s computer systems, hardware, and software
Proficient in troubleshooting Windows operating systems and Office 365 with a combination of Laptops, Desktop, and Mobile Devices
Provide technical support to printers and other MFP devices
Images devices using PXE to support new and current equipment
Qualification
Required
Security+ CE Certification (IAT Level II)
Active Secret Clearance
Company
MSM Technology
MSM Technology is an IT company that offers information technology, telecommunication, and project management services and solutions.
Founded in 2004
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Manisha Morris
President
Company data provided by crunchbase