Press Ganey · 8 hours ago
Senior Product Manager
United States
Full-time
Remote
Senior Level
$140K/yr - $155K/yr
5+ years expPress Ganey is a leading experience measurement and data analytics provider for complex industries, focusing on improving human experiences. As a Senior Product Manager, you will work with the Member Experience team to develop and grow products targeted at the health insurance market, collaborating with cross-functional teams to bring these products to market.
Health Care
Responsibilities
Gain a deep understanding of the market, competitive landscape, and client experiences
Develop, document, and maintain product strategy by analyzing product performance, identifying and filling product gaps, and generating new ideas that grow market share, improve client experience, and drive growth
Generate product consensus with key stakeholders through product demos and presentations, and act as a product evangelist to build awareness and understanding. Be the central point of communication around your product
Translate product strategy into the product roadmap containing new product development, as well as product enhancements & refinements. Design, scope, and prioritize requirements based on business and client impact, and create product specifications for engineering
Provide some cross-functional project management oversight for product development initiatives, including pilot projects, product enhancements, and new product development
Drive product launches by working closely with operational, marketing, educational services, talent development, and other key stakeholders
Work closely with …
Executives and leadership to gain a stronger understanding of the business needs and priorities
Clients to solicit feedback on products and services, and to better understand their problems and pain points
The design team to make sure that user experience is integrated from day one for accessible products which are attractive, intuitive, and efficient
The Engineering team to ensure the product is brought to market according to business requirements and client expectations
The marketing and sales teams to develop positioning and promotional plans that are aligned with product strategy
The client services teams to respond to requests and questions, plus assisting in ROI reporting to the clients
May require occasional travel a few times a year
Qualification
Required
Bachelor's degree in a related field is required
5+ years of SaaS product management experience, preferably within healthcare
Self-starter with a bias toward action and a proven track record of results, who can think strategically, prioritize ruthlessly, and execute methodically
Experience working in agile product development methodology
Have a passion for user experience, getting to the root of user problems, and solving them creatively while still balancing the needs of the business
Experience soliciting user and industry feedback: interviewing customers and non-customers, leading focus groups for product design/development
Understanding of key technologies and ability to converse at a technical level; can understand work effort and trade-offs with technical solutions
Think and build products with a platform mindset, specifically how features fit into the overall platform, how they scale, etc
Experience with customer/client management, and managing the tension between customers' wants and needs as part of the broader product/portfolio strategy
Proven ability to develop product and marketing strategies, including managing all aspects of a successful product through its lifecycle
Excellent strategic thinking, analytical and critical thinking skills
Superior project management, time management, and organizational skills, and the ability to quickly adapt to multiple priorities
Outstanding written and verbal communication skills
Preferred
MBA/MHA preferred
Experience working with payers and/or understanding landscape of the US Healthcare Insurance marketplace strongly preferred
Survey/ Market Research or Voice of Customer experience preferred but not required
Benefits
Competitive benefits package
Discretionary bonus or commission tied to achieved results
Company
Press Ganey
Press Ganey is the leading partner to healthcare providers and health plans improving the experiences of their patients, consumers, and workforce by marrying data with unparalleled technology, analytics, and expertise.
1001-5000 employees
H1B Sponsorship
Press Ganey has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (6)
2023 (8)
2022 (9)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
unknown2013-01-02Acquired
Leadership Team
Greg Freiberg
Chief Financial Officer
Darren Dworkin
President & COO
Company data provided by crunchbase