ChatGPT Jobs · 5 hours ago
Customer Success Manager (Staffing Industry)
United States
Full-time
Remote
Mid Level
$90K/yr - $90K/yr
3+ years expengin sciences is a fast-growing, AI-native recruitment technology company seeking a Customer Success Manager to manage relationships with high-volume staffing agency clients. The role involves designing recruitment strategies, optimizing applicant flow, and translating performance data into actionable insights to enhance hiring outcomes.
Computer Software
Responsibilities
Own a portfolio of staffing agency accounts, serving as the primary client contact and trusted advisor
Onboard recruiters and agency teams to engin's platform and run regular performance check-ins focused on outcomes and pipeline health
Design and optimize job distribution, channel mix, budgets, and content for high-volume and niche roles
Monitor staffing metrics (apps per req, CPA, submittals → interviews → starts, time-to-hire) and translate them into clear recommendations
Train users on best practices for requisition management, applicant review, and performance interpretation
Proactively identify risks, surface expansion/renewal opportunities, and feed staffing-specific insights into Product and Ops
Qualification
Required
3+ years in Customer Success, Account Management, or Recruiting/Staffing operations supporting high-volume hiring
Strong operational knowledge of staffing workflows and experience managing multiple recruiter or mid-market stakeholders simultaneously
Data-driven: comfortable tracking metrics (CPA, time-to-hire, conversion rates) and using analytics to improve outcomes
Exceptional communication and relationship-building skills; consultative and client-facing
Highly organized, executes with urgency, and comfortable balancing competing priorities
Proficient with ATS/CRM/analytics tools and quick to learn new systems
Preferred
4+ years in a staffing, agency, or HR-tech customer success role
Hands-on experience with recruitment marketing, CPC/CPA campaign management or programmatic job advertising
Experience supporting healthcare allied roles, travel, or blue-collar/skilled trades
Practical use of generative AI (ChatGPT, Claude, Gemini or similar) for workflow, analysis, or client strategy
Bachelor's degree in Business, HR, or related field
Benefits
Medical
Dental
Vision
Full benefits (Health, Dental, Vision)
Meaningful stock options
Company
ChatGPT Jobs
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2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase