University of Tennessee, Knoxville · 5 hours ago
Systems Analyst: IT Support, Information Technology
Chattanooga, TN
Full-time
Onsite
Entry Level
1+ years expThe University of Tennessee - Knoxville is seeking an entry-level Systems Analyst focused on IT Support. This role involves assisting with the support, analysis, and implementation of business processes and technology solutions within Enterprise Systems, ensuring high-quality support services are provided.
Higher Education
Responsibilities
Provides high quality functional and technical support for areas, processes, and technologies managed by the Enterprise Systems teams. Serves as a primary point of contact for offices, processes, third-party vendors, and technology partners
Communicates with the customer, performs problem analysis and research, outlines resolution options, and takes appropriate actions to resolve problems under supervision
Assists in developing instructions and training sessions for customers to ensure effective use of systems. Documents business practices accurately and maintains up-to-date records of tools and technologies used in implementing solutions
Assists customers in meeting their operational reporting needs through writing SQL queries and basic analysis
Works closely with customers, technical staff, and management to gather requirements, develop estimates and assist with the overall implementation plans
Directly performs documentation and testing of solution components and any other steps as defined or delegated by management for this solution
Learns to develop business case analyses and assist in making technology recommendations aligned with organizational goals. Prepares initial drafts of functional specifications and assists in development of technical proposals/presentations as required
Starts to develop expertise in the business processes of assigned functional office and solutions. Identifies areas for improvement as it pertains to the operations of enterprise systems utilized at UTC (ie: Argos, ERPs (Banner, Oracle, DASH), campus portal, DegreeWorks, NextGen Dynamic Forms, TeamDynamix, Microsoft 365, identity management, etc.)
Starts to develop expertise in assigned technologies through training, research, and hands-on experience
Qualification
Required
Requires a bachelor's degree in a relevant field and one year of relevant experience, or an equivalent combination of education, training, and experience
Strong interpersonal communication skills and the ability to maintain effective working relationships with clients, co-workers, and vendors
Aptitude for technical support and solution development with enterprise level systems
Excellent decision-making, time-management, and planning skills
Strong analytical and problem-solving skills, combined with a willingness to learn quickly
Ability to be an enthusiastic and resourceful team member
Ability to be a self-starter and motivated to move projects forward
Ability to manage competing priorities in a highly demanding environment
Effective customer service skills to engage customers, resolve issues with a sense of urgency, communicate in a timely manner, and provide clear documentation and training materials
Basic knowledge and experience with programming languages
Detailed knowledge of policies and procedures of university operations
Preferred
Bachelor's degree in a STEM or Business field of study
Experience working in higher education
Experience working in a customer service environment utilizing service management tools like Jira, TeamDynamix, etc
Familiarity with Enterprise Resource Planning (ERP) systems
Familiarity with enterprise reporting tools
Company
University of Tennessee, Knoxville
As the state’s land grant, research-intensive institution, the University of Tennessee, Knoxville, is a university that leads.
10001+ employees
H1B Sponsorship
University of Tennessee, Knoxville has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (143)
2024 (100)
2023 (100)
2022 (83)
2021 (77)
2020 (108)
Funding
Current Stage
Late StageLeadership Team
Bruce Behn
Dean and CEO, Digital Learning
Mark Savage
Chief Technology Officer, Digital Learning at UT
Recent News
Perishable News
2023-10-04
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