Exploria Resorts · 3 days ago
Call Center - Collections Representative (Bilingual: Spanish)
Clermont, FL
Full-time
Onsite
New Grad, Entry Level
$15/hr - $15/hrExploria Resorts is a company in the vacation ownership and hospitality industry, and they are seeking motivated individuals to join their HOA call center team. The role involves collecting payments from timeshare owners, managing accounts, and providing excellent customer service, with training provided for those without prior experience in collections.
LeisureResortsTourismTravel
Responsibilities
Collect Payments: Work with timeshare owners to collect HOA dues, helping them keep their accounts in good standing
Follow Up on Dues: Reach out to owners by phone and other methods to follow up on unpaid dues
Manage Accounts: Keep track of assigned accounts, following our collection guidelines for the timeshare HOA
Update Account Information: Learn to update and manage owner account information in our system accurately
Use Collection Tools: Get comfortable with our collection tools and processes to handle assigned accounts effectively
Understand the Basics: Learn the key rules and procedures related to timeshare HOA debt collection
Provide Good Customer Service: Maintain a positive, helpful approach when speaking with timeshare owners, ensuring high-quality service
Qualification
Required
Prior Call Center experience is a plus
Bilingual in English and Spanish
Ability to sit and work on a computer screen all day
Able to show up on time every day - attendance is integral in this role
Comfortable being on the phones and handling sensitive information
No lifting required over 50 pounds
Strong communication skills and attention to detail
Willingness to learn basic debt collection regulations and timeshare HOA procedures
Benefits
Health insurance with HSA and FSA options
Dental Insurance
Vision Insurance
Life/AD&D insurance
Short - Long- Term Disability coverage
401(k)
PTO
Paid Holidays
Employee Referral Program
Employee and Family Discounts
Growth opportunities
And more!
Company
Exploria Resorts
The Exploria Resorts brand represents a growing range of hotels and resorts where guests may explore the many benefits of holiday ownership.
Founded in 1995
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
David Bronsweig
Chief Human Resources Officer
Company data provided by crunchbase