COREcruitment Ltd · 4 hours ago
Customer Success Manager
United States
Full-time
Remote
Mid, Senior Level
$50K/yr - $50K/yr
5+ years expCOREcruitment Ltd is a global FoodTech company focused on transforming the restaurant industry. They are seeking a Customer Success Manager to launch and manage pilot trials with customers across North America, build strong relationships, and ensure successful implementations.
Hospitality
Hiring Manager
Sarah Walsh
Responsibilities
Design, implement, and manage pilot trials with customers across North America, demonstrating the product’s value while tracking key success metrics and reporting insights to inform continuous improvement
Build and maintain strong, long-lasting relationships with key customer stakeholders, acting as a trusted advisor and ensuring successful adoption and loyalty
Develop and deliver training programs for customer staff, enabling them to effectively use and champion the product internally
Manage multiple complex projects and third-party vendors, coordinating installation, support services, and ensuring timely, high-quality delivery
Recruit, onboard, and lead a high-performing Customer Success team while representing the company at industry events, gathering feedback, and acting as a passionate product evangelist
Qualification
Required
Bachelor's degree in Business, Marketing, Hospitality, Environmental Science, or a related field
5+ years in customer success, account, or project management, ideally in restaurants, hospitality, or commercial kitchens
Proven experience managing pilot programs, new product introductions, and multiple complex projects
Proficiency in project management tools and CRM software (e.g., Salesforce)
Strong understanding of operational and environmental challenges in restaurant and commercial kitchen settings
Ability to translate technical information clearly to diverse audiences
Exceptional communication, interpersonal, and relationship-building skills
Track record of engaging senior-level executives and fostering trust
Highly organized, proactive, detail-oriented
Comfortable managing multiple priorities in a fast-paced environment
Willingness to travel extensively across North America
Benefits
Bonus
Company
COREcruitment Ltd
COREcruitment are an international recruitment agency specialising in the service industry across the following sectors: - H.R.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase