The University of Tennessee at Chattanooga · 1 day ago
System Analyst: IT Support and Security, Information Technology
Chattanooga, TN
Full-time
Onsite
Entry Level
1+ years expThe University of Tennessee at Chattanooga is seeking a Systems Analyst focused on IT Support and Security. This entry level analyst position is responsible for assisting with support, security, analysis, and implementation of business processes and technology solutions within Enterprise Systems.
Responsibilities
Provides high quality functional and technical support for areas, processes, and technologies managed by the Enterprise Systems teams. Serves as a primary point of contact for offices, processes, third-party vendors, and technology partners
Communicates with the customer, performs problem analysis and research, outlines resolution options, and takes appropriate actions to resolve problems under supervision
Assists in developing instructions and training sessions for customers to ensure effective use of systems
Documents business practices accurately and maintains up-to-date records of tools and technologies used in implementing solutions
Assists customers in meeting their operational reporting needs through writing SQL queries and basic analysis
Works closely with customers, technical staff, and management to gather requirements, develop estimates, and assist with the overall implementation plans
Directly performs documentation and testing of solution components and any other steps as defined or delegated by management for this solution
Develops and maintains security-related documentation such as incident response procedures (IRPs), monitoring protocols, and best practices for system security
Assists in investigating security incidents by gathering evidence, documenting findings, and coordinating with management or external stakeholders as needed
Assists system administrators in monitoring for suspicious activity or vulnerabilities
Provides support to users impacted by security incidents by assisting with password resets, account recovery, or other remediation efforts
Starts to develop expertise in the business processes of assigned functional office and solutions
Identify areas for improvement as it pertains to the operations of enterprise systems utilized at UTC (ie: Argos, ERPs (Banner, Oracle, DASH), campus portal, DegreeWorks, NextGen Dynamic Forms, TeamDynamix, Microsoft 365, identity management, etc.)
Starts to develop expertise in assigned technologies and security practices through training, research, and hands-on experience
Qualification
Required
Requires a bachelor's degree in a relevant field and one year of relevant experience, or an equivalent combination of education, training, and experience
Preferred
Bachelor's degree in a STEM or Business field of study
Experience working in higher education
Experience working in a customer service environment utilizing service management tools like Jira, TeamDynamix, etc
Familiarity with Enterprise Resource Planning (ERP) systems
Company
The University of Tennessee at Chattanooga
The University of Tennessee at Chattanooga is an engaged, metropolitan university committed to excellence in teaching, research, and service.
1001-5000 employees
H1B Sponsorship
The University of Tennessee at Chattanooga has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (143)
2024 (100)
2023 (100)
2022 (83)
2021 (77)
2020 (108)
Funding
Current Stage
Late StageLeadership Team
Tian Li
Chief Technology Officer for UTC’s Quantum Networking and Communication Initiative
Tony Parsley
Associate Vice Chancellor of IT & Associate CIO
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