Discount Tire · 7 hours ago
Senior Learning Management System Administrator
Scottsdale, AZ
Full-time
Hybrid
Senior Level
5+ years expDiscount Tire is a company that has been growing for more than 60 years and promotes from within. They are seeking a Senior Learning Management System Administrator responsible for the day-to-day operation, configuration, testing, maintenance, and delivery of learning technologies.
AutomotiveLogisticsRetail
Responsibilities
Configure, customize, and test the learning system to include system settings, user management, permissions, automated workflows, course assignments, integrations with other systems, and reporting
Upload, test, maintain, and audit learning content and integrations to include self-paced modules, videos, documents, programs, and other assets
Maintain integrations and data feeds between the LMS and other organizational systems
Research, configure, and test system enhancements and vendor updates
Conduct regular audits to ensure data accuracy and integrity across organizational systems, as well as ensuring compliance with privacy regulations
Collaborate with corporate learning team on how to best deliver learning assets in the system by making recommendations for packaging content that ensures the best learner experience
Participate in strategic planning for continued expansion and development of system capabilities
Collaborate with stakeholders to gather and document business requirements to identify needed functionality and system enhancements for delivery of innovative solutions
Work with vendors on complex learning system requirements and issues
Troubleshoot and resolve complex customer and vendor-related system issues to include error messages, login difficulties, data issues, and process failures
Conduct root cause analysis on system issues to identify and implement appropriate solutions
Develop and provide training to system admins to ensure individuals understand how to effectively use the learning system
Be a trusted expert on learning system functionality to assist employees, vendors, and other customers by answering questions related to complex learning system processes, procedures, and services
Stays current on the latest industry technologies, trends, and strategies
Mentor, coach, and train LMS Administrator I and II
Continually evaluate processes to look for opportunities to implement efficiencies and eliminate manual processes
Complete work in a timely and accurate manner, while providing exceptional customer service and support
Other duties as assigned
Qualification
Required
This position requires a minimum of five years progressive experience in administering a Learning Management System (LMS) to include out-of-the-box features and customization capabilities
Demonstrated proficiency with system integrations, SCORM, and AICC is required
Proven ability in packaging learning to provide the best learner experience is required
Possess strong organizational, analytical, and problem-solving skills with the ability to troubleshoot issues, adjust to changing requirements, and implement effective solutions is essential
Skilled in managing project delivery timelines, meeting deadlines, and establishing and communicating clear expectations for stakeholders
Demonstrated ability to communicate and present information in a concise and easily comprehensible manner, both verbally and written, across all levels of the organization
Ability to work efficiently under pressure, work well independently, and in a team is vital
Advanced proficiency in Microsoft Word, Excel, and PowerPoint is required
This position requires a Bachelor's degree in information technology, business, a related field, or equivalent experience
Preferred
Experience with SuccessFactors Learning or Skillsoft Percipio
Understanding of instructional design principles and adult learning theory
Experience in delivering projects using Agile/Scrum methodologies
Company
Discount Tire
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10001+ employees
Funding
Current Stage
Late StageLeadership Team
Andrew Haus
Chief Financial Officer
Tom Williams
Executive Vice President & Chief Experience Officer (CXO) Customer Experience
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